Job Title: Clinic Manager Location: London E1 6DY (Two Clinic Locations)
London Pregnancy Clinic is seeking a proactive and highly organized Clinic Manager to oversee the operations of two clinic locations in London. The Clinic Manager will be responsible for a wide range of operational, administrative, and financial duties, making this an exciting opportunity for a dynamic individual with strong leadership skills and experience in healthcare management.
Staff Management and HR Coordination:
Conduct training sessions for new and existing staff to ensure compliance with clinic protocols and high standards of service.
Conduct quarterly and annual staff performance reviews and appraisals to support staff development.
Manage rota for the clinicians (open, close appointments, holidays cover)
Be aware about clinical updates in the clinic, high ricks, follow ups and repot to the Medical Director
Ensure client inquiries, both online and offline, are addressed promptly and professionally.
Maintain a high level of patient satisfaction by monitoring feedback and implementing improvements.
Handle patient complaints or concerns, resolving them promptly to ensure a positive outcome.
Operational Management:
Manage inventory and ensure equipment is properly maintained and serviced.
Compliance and Quality Assurance:
Maintain compliance with CQC (Care Quality Commission) standards and other regulatory requirements.
Financial and Billing Responsibilities:
Track and manage patient billing, ensuring accuracy and timeliness of invoicing and payments.
Track key performance indicators (KPIs) such as patient volume, monthly audits, satisfaction scores, and staff productivity, and report findings to the Director.
Liaise with senior management to align clinic goals with the overall strategy of the London Pregnancy Clinic.
Proven experience in clinic or healthcare management, preferably in a multi-site environment.
Strong leadership and team management skills.
Familiarity with healthcare regulations, including CQC standards.
Proficiency in clinic management software and tools.
Financial acumen and experience managing budgets and billing.
Competitive salary based on experience.
Opportunities for professional development and growth.