Are you ready to join a forward-thinking team at the forefront of water efficiency innovation? As a Customer Appointment Co-ordinator within our Water team, you will play a key role in supporting our project delivery targets, across a range of sectors, including domestic, commercial, and agritech.
You will be responsible for managing administrative tasks, providing excellent customer service and facilitating multiple project diaries to ensure the correct level of appointments are secured for smooth delivery of our water contracts.
About us
We provide water efficiency solutions for the domestic, commercial, and agritech sectors. Our work in the UK involves partnering with leading water companies and local authorities to reduce residential water consumption, improving over 20,000 homes each year. Our patented ‘Control Flow’ water efficiency technology is widely used by our clients. Additionally, we manage water efficiency projects in Care Homes, Student Accommodation, Leisure Centres, and Hotels. In 2023, we launched a consumer offering to sell and install our products directly to homes across the UK, helping homeowners save an average of £380 per year on water and heating.
* Salary of £25,000 per annum
* 25 days' annual leave (plus Bank Holidays)
* Company pension
* Cycle to work scheme
* Life insurance
* Wellness programme
Key Tasks
* Manage the end-to-end customer appointment request process.
* Facilitate inbound and outbound customer communications.
* Meet with project teams to assess uptake rates and provide relevant progress updates.
* Manage project diaries by coordinating availability of live appointments.
* Ensure all appointment platform activities are kept in order, up to date and are correctly planned.
* Support, respond to and understand customer queries in a professional, timely manner.
About You
Qualifications:
* Business Administration NVQ Level 2
* 2 years + Customer Service Experience
* Working knowledge of outbound and inbound calling systems
* Proficiency in Microsoft Office (Teams, Word, Excel)
* Valid driver's license and access to own vehicle.
* Strong organisational and problem-solving skills.
* Passionate about your work and driven to make a difference.
* A willingness to learn and continuously improve.
* Customer-focused, with a dedication to providing excellent service.
* High attention to detail, ensuring precision in all tasks.
* A can-do attitude, ready to tackle challenges head-on.
* Good communication skills, enabling effective collaboration and customer interaction.
Personal Attributes:
* Proactive and self-motivated.
* Ability to work in a fast-paced environment with multiple projects running concurrently.
* Strong organizational and time management skills.
* Commitment to continuous learning and professional development.
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