Responsible for ensuring there are sufficient ward provisions at all times Responsible for managing and assisting with the curtain change programme. Responsible for reporting and follow up of estates maintenance request to the ward manager or Site Facilities Co-ordinator. Responsible for ensuring bed making is delivered in accordance with agreed programme and stripping of beds as the ward required and undertaking a full mattress clean weekly is adhered to. Responsible for the collection and removal of linen from the ward. Responsible for identifying areas for continuous improvement and liaising with the Site Facilities Co-ordinator to develop those improvements. Responsible for close liaison and interfacing with the nursing staff to ensure there is a co-ordinated approach to the delivery of the housekeeping services. Responsible for ensuring that housekeeping tasks have been undertaken competently in order the Trust performs well against CQC and PLACE requirements. Responsible for ensuring complaints are dealt with sensitively and in accordance with the Trusts standards, taking corrective action where necessary and ensuring lessons learned are communicated, understood and applied.