West London NHS Trust
About
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
We aim to meet the diverse needs of a local population of nearly 700,000 people and employ around 4,000 staff across 32 sites.
We take our responsibilities as an employer very seriously and are committed to equality and diversity.
Job overview
Are you excited about accelerating the growth and impact of volunteering at West London NHS Trust? We have an exciting opportunity to join our Volunteer Services team as our Volunteer Services Coordinator. This is an opportunity to be at the heart of coordinating an exciting Volunteer Services function with an incredible 97% recommendation satisfaction rating from our volunteers.
You will work in an exciting team with the opportunity to share your ideas and use your initiative to help transform volunteering with a vision of volunteers making a bold difference by being involved in every aspect of our work. We are looking for a focused individual who is a great starter and finisher of tasks, comfortable working in a small team looking to join us on a mission to bring about the maximum value of volunteering with your dedication to delivering high quality operational support.
If you are a great communicator and coordinator with a passion for volunteering we’d love to hear from you.
Key Responsibilities
We are looking for somebody who is highly passionate about volunteer management and who will take responsibility for coordinating the recruitment and engagement of Trust volunteers in collaboration with staff Volunteer Supervisors, significantly expanding and sustaining our volunteer workforce. You will support working with all departments across the Trust to identify and develop new volunteering opportunities to enhance the work of staff and patient care. You will play a significant role in building rapport with teams ensuring volunteer management policies and procedures are adhered to. The role requires a good level of IT skills as you will be working with our volunteer management system (full training will be given). This role will be key in supporting us to maintain the benefits of our volunteering development journey and helping us deepen our volunteering impact.
Person Specification
Qualifications
Essential criteria
* Educated to GCSE standard (5 GCSE including Maths & English grade C or above) or equivalent.
Desirable criteria
* Qualification in Volunteer Management.
* Train the Trainer or other teaching qualification.
Experience
Essential criteria
* Experience of managing or coordinating volunteers in health or in the voluntary sector.
* Experience of managing, supporting and developing volunteers.
* Knowledge and experience of working in or with the health or voluntary sector, understanding the benefits and challenges of involving volunteers.
* Experience of co-ordinating recruitment and engagement events and activities.
* Experience of relationship building and partnership working with a wide range of stakeholders.
* Experience delivering informal presentations and training.
* Experience of developing reports in relation to delivering/monitoring contracts, annual reports and data and insight.
* Experience of training and supporting people to take part in volunteering or other involvement activities.
* Experience of using communication, promotion plans and tactics.
* Experience of managing or supporting projects.
Knowledge
Essential criteria
* Knowledge and/or experience of high quality volunteer recruitment, placement and administration.
* Extensive skills in Microsoft office applications and volunteer databases.
Desirable criteria
* Understanding of the volunteering and Health and Social Care environment and latest trends.
* Knowledge of governance and legislation related to organisations involving volunteers.
Skills
Essential criteria
* Ability to communicate warmly and effectively with people at all levels in the organisation new to a service and externally.
* Ability to manage a varied workload, meeting deadlines and addressing challenges and working on own initiative.
* Ability to be a starter and finisher of tasks.
* Flexibility to work in a small team.
* Excellent written and verbal communication skills.
* Ability to communicate information to a range of audiences.
* Comfortable introducing new methods and ideas.
Contact Information
Name: Rashpal Saini
Job title: Volunteer Services Manager
Email address: [email protected]
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