Job Title: Care Navigator (12-month FTC)
Salary: £30,279 per annum
Hours: 37.5 hours per week
Responsible to: Operations Manager
Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
WHO WE ARE
Healthcare Central London Ltd (HCL) is the GP Federation owned by our 33 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs) and operates several NHS contracts on behalf of our PCNs including a Community Dermatology Service, Community Cardiology Service, and a Secondary Care Referral Service.
We are the host employers of a large and rapidly growing team of ARRS (Additional Roles Reimbursement Scheme) roles including Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Dieticians, Paramedics, Social Prescribers, Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs, and Care Coordinators.
HOW WE WORK
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We aim to ensure that general practice remains sustainable and independent while further diversifying our income through commercial joint ventures and expanding our research team.
Our people are our greatest asset. HCL is committed to actively supporting diversity and inclusion, ensuring all our employees are valued, treated with dignity and respect, and enabled to reach their potential.
Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road. Office-based roles are typically hybrid, with patterns agreed according to service/team requirements.
Rough sleeping in Westminster has increased by 11%. Recovering from homelessness requires personal development and growth, as well as intense support from local services. We aim to improve the life skills and well-being of our patients so they can set and achieve goals and live day-to-day lives.
Assessing clients' eligibility and determining their housing and service needs is crucial in this role. Managing a designated patch of housing and keeping in regular contact with tenants is essential.
Providing advice and information to residents and others on tenancy matters, welfare benefits, and re-housing requests is required. Experience in supported housing would be useful but is not essential. You will be working face-to-face with homeless/asylum patients at least once per week, which is surgery/hotel-based.
We require someone proficient in written communication to join our Care Navigator Team. Care Navigation/Complex Case Management Service plays an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
This is an excellent opportunity to positively impact the lives of patients and become an integral figure within General Practice.
Care Navigators will be responsible for supporting GPs by providing care coordination for the most vulnerable and complex patients. This includes intelligent tasking and patient referrals, completing Care Plans, and delivering targeted public health messages to patients.
In addition, Care Navigators will work with relevant agencies of the health and social care system and voluntary care services to ensure coordinated and effective delivery of the patient’s care plan for those patients identified through risk stratification by the GP.
Each Care Navigator will be aligned to specific GP Practices within the GP Federation and will be required to work across several practices within the designated PCN structure. The role is non-patient facing and patient contact will be via telephone. The Complex Case Management service offers targeted support in specialized areas, and you will have the opportunity to assist with this element of the service.
This job description is indicative and is expected to evolve with the CCS development.
* Cycle to work scheme
* Discretionary pay progression and bonus scheme
* Employee Assistance Program (EAP)
* Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)
* Eye care voucher scheme through partnership with Specsavers
* Free tea/coffee etc.
* Life Assurance scheme
* Modern clinic at South Westminster Centre
* Modern office
* NHS Pension
* Refer & Earn scheme
* We Care Wellbeing through Canada Life including 24/7 GP access for employees and immediate family, Toothfairy Dentist on Demand, myStrength personal wellbeing support, and CBT Therapy
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