INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC 5 £25, - £27,
We are looking for an enthusiastic, agile and customer focused individual to join the People Helpdesk within our dynamic Employee Service Centre based in Civic Centre, Motherwell. The role is based on a Hybrid contract, so you will have the flexibility and work-life balance to work at home as well as in the office.
Reporting to the People Helpdesk Senior Advisor, you will work within the People Helpdesk team to provide first class, first point of contact HR and payroll advice and guidance to managers and employees. You will be providing advise via email, myNL Portal (CRM) and telephone. You will also input information into iTrent.
You will provide technical support to our customers for various systems such as iTrent and myNL Portal. You will build up your HR knowledge and have learning time to keep up to date with policy changes. Building up a wealth of knowledge and skills which can leave to fantastic career progression opportunities.
Educated to National 5 or equivalent and with a moderate level of relevant experience of working within a customer focused call centre or HR/Payroll environment, you will either have a detailed knowledge of HR policies and processes or have the willingness and enthusiasm to learn. You will have excellent interpersonal, communication and team working skills along with maintaining attention to detail and a high level of accuracy. You will be numerate and IT literate, with the ability to quickly learn the HR IT system iTrent and Microsoft applications, as well as our current enquiry management system. You will be able to develop rapport. with our employees and managers alike, as well as work closely with other departments within the Employee Service Centre to ensure the highest levels of customer service.
Within the HR Transformation team you will have the opportunity to work in an agile nature on different projects such as myNL Portal rollout, knowledge base and other initiatives.
You will be self-motivated with a diligent approach to customer service delivery and be able to plan and prioritise your own workload. With a full training programme in place, we are looking for someone with these key skills to add and develop to an already well-established team.
The work pattern is as follows:
Monday – Thursday 08:45-16:45
Friday: 08:45-16:15