Please note this is a 6 month fixed term contract with 3 days a week in our Orpington office. The Role As a Sales Support Executive, you will play a crucial role in managing the end-to-end process of requests and orders for our B2B clients. You will act as the central point of contact for both clients and internal stakeholders, ensuring seamless communication and order fulfilment across Tapi locations nationwide. Your Responsibilities Manage and oversee B2B client requests and orders from initial request to successful delivery. Serve as the primary office-based point of contact for B2B client queries, ensuring timely and professional responses. Collaborate closely with stores across the Tapi network to guarantee order success and address any operational challenges. Act as the liaison for store teams regarding B2B-related queries, offering clear communication and support. Maintain accurate records of client interactions, orders, and resolutions in relevant systems. Proactively identify and resolve any issues affecting client satisfaction or order delivery. Support the sales team in administrative tasks related to the set up and management of B2B accounts. The Big Package 25% colleague discount Salary sacrifice pension Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Cycle to work scheme Skills and Experience Previous experience in a Sales Support, Customer Service, or Account Management role, preferably within a B2B environment. Strong organizational and multitasking abilities with exceptional attention to detail. Excellent communication and interpersonal skills, both written and verbal. Proficiency in Microsoft Office Suite and familiarity with CRM systems. Ability to build positive relationships with internal teams and external clients. A proactive problem-solver with a customer-focused mindset. Get to Know us Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and floor ing sh opping - and we’d love for you to join the revolution The Tapi story starts in 2015, when a handful o f flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, o ur mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super prou d of. You’ re likely to find a Tapi showroom in your loca l town and we’ v e got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible in to the Tapi family. Our 5-star service remained outstanding as the t eam went a bov e a nd beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot. So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1 500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - w e all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning. Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.