Are you a Helpdesk Advisor or Client / Customer Support Advisor who is looking for a new challenge?
There is a great opportunity to join a leading facilities maintenance contractor who are looking for an experienced customer service, helpdesk or client support advisor to work in one of their regional offices in Manchester to assist on a large facilities maintenance contract (4 days in the office, 1 day at home)
This is an exciting opportunity to join a leading construction company that can offer excellent career progression and personal development with exceptional benefits & pay.
The role will involve:
Delivering great customer service to our clients and contractors
Building outstanding working relationships with our clients, contractors, and other functions within the business
Managing emails and phone calls
Dealing with enquiries from clients and contractors
Supporting clients and contractors with any queries
Assigning jobs to contractors within an agreed time frame
Chasing up jobs that have not been accepted/attended to
Managing and updating business-critical issues daily
Updating systems to ensure complete transparency.
Ensuring that maintenance work is processed in a timely manner.
Communicating with contractors daily, to minimise overdue work.
Challenging unnecessary call-outs and response times
Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues.
Operating and being measured against business KPIs.
Demonstrating professionalism at all timesExperience Required
Career history in helpdesk customer service, customer support or service roles, ideally within Construction or Facilities Management sector.
Tenacious and results orientated.
IT literate
Confident, efficient and reassuring on the phone
Great at prioritising and multi-tasking
Friendly and professional
Looking for ways we can do things better
Ambitious and keen to progressPackage on offer
Basic £25,000 - £27,000
Private healthcare
Pension 5% employer's contribution
Health and Wellness programme
22 days holidays + bank holidays
Excellent range of learning and development activity to support your career progression.
Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.If you are interested in this Helpdesk Advisor role, please apply by following the link below