Contents Location About the job Benefits Things you need to know Apply and further information Location Nottingham, Swindon About the job Job summary IT Service Manager £ 56,745 to £72,509 per annum depending on skills and experience (this may include allowances) Full time Permanent Polaris House, Swindon, Wiltshire or Nottingham (Hybrid working available) Closing date Sunday 12th January 2025 Do you want to lead the way in delivering exceptional IT services that power UK research and innovation? Join UKRI as a IT Service Manager and drive customer-focused, high-performance solutions at the heart of technology. Job Overview The UKRI CIO Group plays a pivotal role in leading and optimising the organisations critical enterprise technical services that underpin and enable UKRIs business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system. This post provides a rare opportunity for an experienced Service Delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to promote service management best practice, drive the transition, management and implementation of a key system and then assume the role as the Service manager once transitioned into the BAU teams. Job description Responsibilities Lead a fully functioning multi-sourced service with a customer-centric support approach across multiple locations, focused on service availability and performance. Ensure that all service and support functions remain responsive to customer needs. Ensure that the service catalogue and wider IT service operations knowledge library are maintained. Ensure that adequate reporting and service standards are met for your specific service. Ensure that all technical change is communicated and managed, with appropriate governance. Ensure continual service improvement is in place across the wider service delivery Person specification About you You will have the following skills: Asset and configuration management Business analysis (IT operations) Continual service improvement IT service reporting Ownership and Initiative. To view the full job description please click apply to visit our careers site. Benefits Alongside your salary of £56,745, UK Research and Innovation contributes £16,439 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package We are committed to supporting employees development and promote a culture of continuous learning A list of benefits below. An excellent defined benefit pension scheme 30 days annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities. Employee assistance programme, providing confidential help and advice. Flexible working options Please click here for more details on the Benefits of working at UK Research and Innovation (UKRI) Things you need to know Selection process details How to Apply Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Please click apply for further information and to visit our careers page. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : recruitmentukri.org Email : recruitmentukri.org Recruitment team Email : recruitmentukri.org Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail