Job summary This role requires an enthusiastic, motivated individual with excellent communication skills to join our dedicated administrative team to support the administrative functions of the Sexual Health Service including genitourinary medicine, contraceptive services, Chlamydia Screening Programme, HIV services and the Torbay Pregnancy Advisory Service (ToPAS) across all sites including Castle Circus Health Centre and any peripheral clinics within the Torbay and Teignbridge area. Please note the Sexual Health service is currently provided by Torbay & South Devon NHS Foundation Trust. With effect from 1 July 2025 the service will be provided by Royal Devon University Healthcare NHS Foundation Trust. If you have any queries regarding this change in service provider, please contact Julie Walsh on 01803 656534 prior to submitting your application. Main duties of the job Primarily the role entails:- covering the appointments phone line within the service; booking appointments; greeting patients face to face; inputting data into the sexual health electronic patient record system (Inform), as well as the hospital systems (PAS, Galaxy and CRIS) About us The Sexual Health team are a small multi-disciplinary team based at Castle Circus Health Centre. Our aim is to provide sexual health services that support healthy relationships and sexual well-being in Torbay and South Devon in a caring and non-judgemental way. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 388-6979299-A&C Job locations Castle Circus Health Centre Abbey Road Torquay TQ2 5YH Job description Job responsibilities Communication and working relationships To be able to deal with potentially distressed patients with empathy and tact both on the telephone and in person regarding matters of a sensitive nature Planning and organisation To cover the phone lines and make appointments, ensuring patients are seen at the appropriate time, in the correct clinics and are booked in accordance with local and national sexual health booking guidelines Analytical and judgement To ensure compliance to sexual health quality indicators including waiting times and follow the escalation policy in the event of any likely exceptions or breaches. Responsibility and accountability To ensure all local standard operating procedures are followed appropriately Responsibility for patients and client care To receive patients in a friendly, non-judgemental and tactful manner To show empathy when dealing with matters of a sensitive nature. Job description Job responsibilities Communication and working relationships To be able to deal with potentially distressed patients with empathy and tact both on the telephone and in person regarding matters of a sensitive nature Planning and organisation To cover the phone lines and make appointments, ensuring patients are seen at the appropriate time, in the correct clinics and are booked in accordance with local and national sexual health booking guidelines Analytical and judgement To ensure compliance to sexual health quality indicators including waiting times and follow the escalation policy in the event of any likely exceptions or breaches. Responsibility and accountability To ensure all local standard operating procedures are followed appropriately Responsibility for patients and client care To receive patients in a friendly, non-judgemental and tactful manner To show empathy when dealing with matters of a sensitive nature. Person Specification Qualifications Essential Educated to GCSE level (or equivalent) to include minimum English & Maths at Grade C / 4 or above Reception or front-line experience of dealing with patients / public Customer care experience Desirable ECDL (or equivalent) Knowledge of Inform, PAS, Galaxy and CRIS systems (full training will be given) Knowledge of Word, Excel, Outlook and NHS Mail Previous experience of working within a health and / or social care setting Specific Skills Essential Excellent telephone manner and good communication skills Good keyboard and IT skills Willingness to work evenings and possibly Saturdays Willingness to travel to peripheral clinics across Torbay & Teignbridge Person Specification Qualifications Essential Educated to GCSE level (or equivalent) to include minimum English & Maths at Grade C / 4 or above Reception or front-line experience of dealing with patients / public Customer care experience Desirable ECDL (or equivalent) Knowledge of Inform, PAS, Galaxy and CRIS systems (full training will be given) Knowledge of Word, Excel, Outlook and NHS Mail Previous experience of working within a health and / or social care setting Specific Skills Essential Excellent telephone manner and good communication skills Good keyboard and IT skills Willingness to work evenings and possibly Saturdays Willingness to travel to peripheral clinics across Torbay & Teignbridge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Castle Circus Health Centre Abbey Road Torquay TQ2 5YH Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)