Location: Manchester, The Trafford Centre
Type of Contract: Full-Time (40h), Permanent
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal - to reimagine the future of beauty.
The opportunity:
Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
As a Beauty Advisor - Skincare Specialist at Sephora, your role is to provide exceptional customer service and expert skincare advice to clients. You will be responsible for creating a personalized and engaging shopping experience, helping clients find the right skincare products and routines to address their specific needs. Your knowledge and passion for skincare will drive sales and contribute to the success of our new Sephora store in the UK.
Key Responsibilities:
* Customer Service: Greet and welcome customers, creating a friendly and inviting atmosphere. Engage with customers to understand their skincare concerns and goals. Provide personalized skincare consultations and recommend appropriate products. Demonstrate and explain product features, benefits, and application techniques. Answer customer inquiries and provide accurate information about skincare products.
* Product Knowledge and Expertise : Stay up to date with the latest skincare trends, ingredients, and product launches. Develop a deep understanding of the brands and products available at Sephora. Educate customers about the benefits of various skincare ingredients and routines. Provide in-depth knowledge of skincare concerns like acne, aging, hyperpigmentation, etc. Offer advice on skincare regimens and recommend suitable products for individual needs.
* Sales and Targets: Meet or exceed store sales targets by promoting skincare products. Upsell and cross-sell complementary products to enhance the customer's skincare routine. Demonstrate effective sales techniques to drive product engagement and conversions. Collaborate with team members to achieve overall sales goals for the store.
* Visual Merchandising: Assist in maintaining an organized and visually appealing skincare section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
* Training and Education: Attend training sessions and product knowledge seminars to enhance expertise. Stay informed about industry trends, skincare research, and emerging brands. Share skincare knowledge and insights with colleagues to foster a collaborative team environment.
* Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
* Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.
Skills:
* Previous experience in a customer-facing role, preferably in the beauty or skincare industry.
* A strong passion for skincare and staying updated on the latest industry trends.
* Excellent communication and interpersonal skills.
* Proven ability to provide exceptional customer service.
* Sales-driven mindset and ability to meet targets.
* Knowledge of skincare concerns, ingredients, and product formulations.
* Familiarity with Sephora's brand portfolio is a plus.
* Ability to work flexible hours, including evenings, weekends, and holidays, as required.
While at Sephora, you’ll enjoy...
* The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
* The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
* The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.