In this role, you will play an important part in the EY Help HR Counsellor Advice team. You're likely to spend most of your time offering high-quality employee relations advice and guidance to counseling managers on issues and concerns relating to Absence, Disciplinary, Grievance, Performance, and Safeguarding matters. In addition to this, you will manage an ER caseload as well as support with Redundancy and settlement activity.
Your key responsibilities
* Providing ER support to EY employees via a helpline and a shared mailbox.
* Provide high-quality advice and guidance on a wide range of HR queries including underperformance, managing absence, grievance process, conduct issues, disability adjustments, and safeguarding matters.
* Make decisions and apply commercial judgement in dealing with employee relations issues e.g., poor performance, absence management, etc.
* Actively manage and prioritise a caseload in keeping with SLAs and in line with employment legislation, best practice, and EY policy.
* Escalate complex queries to the EY Help HR Manager or Employee Relations team. Build and maintain recognised levels of 'excellent' customer service.
* Support the Redundancy lead with the drafting of redundancy and settlement letters and any related activity.
* Commit to personal development and maintain continuous professional development to ensure advice given follows current employment law principles and EY policy and practice.
* Ensure compliance with the Data Protection Act at all times.
* Record details of incoming calls in a timely and accurate manner and track through to closure/client resolution.
* Maintain up-to-date process, contact, and policy documentation within EY Help HR systems and files.
* Contribute to UK TSS, CBS, and wider HR projects and initiatives.
* Coach colleagues in other UK TSS teams in your area of expertise.
Minimum Requirements
We are interested in people with a minimum of two years' HR professional experience (ideally gained in a large corporate organisation) with knowledge of employment law and HR processes. Experience of employee relations coaching and advising is essential. As a successful candidate, you will have the ability to demonstrate business knowledge as well as use of initiative and pro-activity. Previous experience within a service delivery environment including management of customer relationships in a front-line role, particularly providing advice by telephone.
To qualify for the role, in addition to the above, you must have:
* Previous experience within a service delivery environment including management of customer relationships in a front-line role particularly providing advice by telephone.
* Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships.
* Knowledge of operational HR systems.
* Degree level or equivalent.
* CIPD or studying towards would be preferable.
We are looking for a high-energy individual with excellent employee relations case management skills. If you are a true team player who commits to personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.
Talent Shared Services provides the most effective and efficient solution for Talent's strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects, and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success. Talent Shared Services offers key services to EY's Talent teams (global, area, region, and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with Total Rewards, you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions. Plus, we offer:
* Support, coaching, and feedback from some of the most engaging colleagues around.
* Opportunities to develop new skills and progress your career.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
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