About The Job
Salary: £29,093 - £31,586 a year pro rata
Hours per week: 24
Contract type: Permanent
Our department of Finance are looking for someone who is able to ensure that all customers are assessed and invoiced promptly and accurately for the care that they receive from Luton Borough Council. This is done in accordance with all relevant and current legislation, regulations, policies and procedures.
You will be required to deal with complex financial assessment queries verbally and in writing. Signpost service users or their representatives to apply for state benefits to maximise entitlement and charging revenue for Luton Borough Council. Offer support and guidance to colleagues, service users and their financial representatives on complex financial regulations.
Please note this role does not attract sponsorship.
About You
We are looking for someone who is able to manage periods of heavy and conflicting demands, including working on own initiative and as part of a team and able to adjust work roles to support changing service demands.
You’ll have the opportunity to develop on your existing skills by communicating appropriately both verbally and in writing with a wide range of companies, individuals and internal colleagues at all levels. Providing effective advice or support. Ensuring advice is in line with financial regulations and council policies.
We do ask that you have 5 GCSEs or equivalent including English and Maths and are fluent in English.
Applicants for this role will need to be able to utilise various software to extract complex information needed to make informed decisions and take independent action.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
* From 25 to 32 days’ annual leave: linked to length of service and grade
* Buying annual leave scheme: buy up to 20 days additional annual leave
* Career Pathways: step up in your career or move into a specialist area
* Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
* Generous relocation package: up to £8,000 (subject to eligibility)
* Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
* Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
* Training and support: unlimited access to development courses, mentoring and support and clear career pathways
* Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
* Arriva Travel Club: great value savings on local bus travel
How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
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