Shift Station Supervisor x 2 posts available
Location
London, GB
Department Name
CT St Pancras QX (989201) G1
About Network Rail
Join our HR Team at Network Rail High Speed – (Shift Station Supervisor) – St Pancras
Who we are
Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1).
The 109km HS1 infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Ebbsfleet and Stratford International.
As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client ‘HS1 Ltd', undertaking a diverse range of activities from railway infrastructure maintenance and operations - through to station facilities management and retail on behalf of our client.
Our Vision - to deliver the best High Speed rail customer experience.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
Brief Description
The role
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.
We are excited to be introducing a Shift Station Supervisor into our St Pancras team, as part of the team you will;
* Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.
* Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
* Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
* Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
* Respond and act, in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required.
* Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
* Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice.
* Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
* Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
* Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.
This is a permanent position, so come and be part of a truly unique business that brings the UK closer to Europe.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
About the role (External)
The person
So, who are we looking for? If you can answer ‘yes' to the following questions, then we look forward to receiving your application.
* Excellent written and oral communication and interpersonal skills
* Previous experience of dealing with different types of situations assertively
* Strong customer service skills
* Good education including GCSE or equivalent in Maths and English
* Previous experience of managing challenging/ confrontational situations
* Previous experience of working in a pressured environment
* Understanding of Health, Safety and Environmental regulations
* Ability to achieve the Station Incident Officer Training once appointed
Although it isn't essential, it would be helpful if you have any of these additional skills;
* Previous experience of supervising a team
* IOSH /NEBOSH qualification
* Conversational additional language to English
How to apply (External)
The important stuff
The role is based at St Pancras, however frequent travel to our other office and site locations along the High Speed line is expected.
What can we offer you in return?
We follow a structured pay framework, any salary offered will be within the following pay range:
Band 5 - £28860 (plus inner London allowance of £3,270 if based at St Pancras)
In addition, we can offer you a rewarding career with excellent benefits, including:
* 28 days annual leave (plus bank holidays)
* Bonus scheme
* Healthcare
* Excellent choice of pension schemes
* 75% subsidy on rail season tickets (including London underground)
* 75% off leisure rail travel for you and your family
* ‘my benefits' – our discounted online shopping site
* Training, development and employee assistance programme available
* Two weeks paid reserve leave for our armed forces community
* 5 days paid volunteering leave
If you are successful in your application, you may be required to go through a security vetting process (depending on the role).
We are dedicated to creating an inclusive environment for our people. We want our employees to reflect the diverse communities that we serve. We welcome different and fresh ways of thinking and encourage a culture where people feel empowered to act and we would consider flexible working.
Closing date and application process
The closing date will be 10th February 2025. Late applications will not be accepted. Network Rail High Speed retains the right to close the advert early depending on application volume.
We are looking to invite candidates to interview 3rd & 4th March 2025
Drugs and Alcohol Standard
All candidates who have not been offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
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