Receptionist - Medical - West End
* £23,000 - £25,000 per year
The role of Receptionist - Medical:
* Delivering a warm, professional welcome to all patients upon arrival.
* Booking appointments in accordance with our patient booking guidelines, ensuring efficiency and accuracy.
* Providing patients with essential information regarding time, date, location, consultation costs, and any additional expenses.
* Managing daily administrative tasks, including answering calls, responding to correspondence, and handling sensitive patient information with care.
* Keeping the appointment schedule up to date and accurately informing all team members of any changes.
* Keeping customers informed of any delays to ensure transparency and maintain trust.
* Preparing and serving teas, coffees, and refreshments as needed.
* Following up to ensure all necessary forms are completed and submitted properly.
* Timely preparation and sending of referral letters.
* Maintaining a neat and tidy waiting area to create a welcoming environment.
* Updating patient data and records through scanning and uploading documents.
The ideal Receptionist - Medical:
* Previous experience as a Receptionist, preferably in the medical sector.
* Exceptional communication and interpersonal skills, both verbal and written.
* Proficiency in computer skills, particularly MS Office (Word, Excel).
* Strong organisational skills with the ability to multitask and prioritise tasks effectively.
* Keen attention to detail and accuracy in data entry and record-keeping.
* Ability to work autonomously as well as collaboratively within a team.
* Experience in private healthcare is a plus.
* Well-organised, punctual, and detail-oriented.
* Understanding of confidentiality ethics is essential.
* A customer-focused, kind, and courteous demeanour, with a supportive attitude towards team members.
* Flexibility to adapt to new responsibilities as required.