The Hillingdon Hospital NHS Foundation Trust
The post holder will be part of an Administrative team whose responsibilities are to support the clinical services within the radiology department in managing the daily demand and to effectively prioritise incoming referrals into urgent and non-urgent.
The post holder will act as the Senior Admin for the booking team and provide support to the PACs Team across both hospital sites (The Hillingdon Hospital & Mount Vernon Hospital) for patient relations within the department.
Please note that the advert may close early due to the number of applications we receive.
Main duties of the job
1. To be responsible for all Special appointments including ensuring lists are changed or cancelled in the event of Radiologist leave.
2. To liaise with third party healthcare provider "Healthshare" regarding the outsourced patients' reports and update cases when required, providing an effective, efficient appointment service to the department and the Trust.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.
The safety and well-being of our patients and our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe, and compassionate care while driving forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
* Good general standard of education to GCSE 'O' Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s).
* Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience.
* Previous administration/secretarial experience and a comprehensive experience of working in the NHS or other healthcare sector.
* Experience of working with the general public in a customer or patient-facing role.
* Staff supervision - day-to-day supervision.
* Experience of inputting to databases, spreadsheets, and/or other IT systems and business applications used in the office environment.
* Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills.
* Understanding of patient pathways and medical terminology in own area of work.
* Self-motivated.
* Able to motivate others and promote team working.
* Experience of dealing with confrontational and emotional enquiries.
* Experience of organising meetings and events including speakers.
* Desire to develop with the needs of the service.
* Experience of taking, producing, and distributing formal minutes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Hillingdon Hospital NHS Foundation Trust
£27,129 to £28,649 a year per annum (incl. of HCAA)
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