Main area Maxillofacial Scheduling Grade NHS AfC: Band 4
Contract Permanent
Hours Part time - 10 hours per week (Thursday and Friday)
Job ref 276-7053575-AfC
Employer Queen Victoria Hospital NHS Foundation Trust
Employer type NHS
Site Queen Victoria Hospital
Town East Grinstead
Salary £26,530 - £29,114 per annum pro rata
Salary period Yearly
Closing 02/04/2025 23:59
Maxillofacial Scheduler
NHS AfC: Band 4
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
We are currently looking for a self-motivated, independent, organised and resourceful Scheduler to work for the Maxillofacial Unit. This is an interesting post, scheduling patients for theatre for Oral, Maxillofacial, Head & Neck and ENT patients.
Reporting to the Service Coordinator and working closely with the Consultants and Medical Secretaries to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural and verbal, to be exchanged with patients/clients, relatives, staff or external parties.
Main duties of the job
The main task within the role is to schedule both inpatient and daycase admissions, ensuring maximum use of available theatre capacity whilst working in conjunction with RTT wait times and NHS targets.
Our team is made up of 20 Maxillofacial Consultants and approximately 25 supporting clinicians, all of which are looked after by our team of medical secretaries/schedulers.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. A centre of excellence, with an international reputation for pioneering advanced techniques and treatments.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Detailed job description and main responsibilities
1. To provide full scheduling support to the Maxillofacial Department for both inpatient and day case admissions.
2. Ensuring maximum use of available theatre capacity.
3. Liaising with patients or patient's carers and Consultants as necessary for optimal diagnosis/treatment.
4. Assess needs of individual patients and where appropriate rearranging patient combinations to maximise Consultant operating lists and co-ordinate joint cases with other specialties within the Trust.
5. Ensuring patients cancellations are managed in accordance with Trust Policy.
6. Communicating with various departments and services to ensure patients admission for surgery is seamless.
Person specification
Qualifications
* GCSE English and Maths or able to demonstrate knowledge within this field through practical experience.
* Evidence of continued role development.
Experience
* Working in and with a multi-disciplinary team.
* Experience of dealing with general public/customer service.
* Awareness of patient confidentiality and General Data Protection Regulations (GDPR).
* Working within a Hospital Trust.
* Experience of co-ordinating a patient/customer service.
Skills
* Able to prioritise and manage own work and supervise others.
* Able to work on own initiative and under pressure.
* Excellent written and verbal communication skills.
* Looking to pro-actively develop skills and knowledge.
Knowledge
* Knowledge and awareness of medical terminology.
* Knowledge of NHS performance/access targets.
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
Employer certification / accreditation badges
Name Abi Young
Job title Service Coordinator – Oral & Maxillofacial Unit
Email address abigail.young@nhs.net
Telephone number 01342 414301
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