Job Description
Responsibilities:
1. Understand and build effective and efficient schedules around our clients and Care Professionals.
2. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations and templated effectively.
3. Be responsive to changes in the schedule and liaise with relevant team members.
4. Match Care Professionals to new clients in conjunction with the Client Service Manager and Quality Team, and arrange introductions.
5. Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
6. Ensure continuity of Care Professional’s visiting clients to provide a small team of matched Care Professionals
7. Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
8. Work with the recruitment team to ensure sufficient current and future staffing levels are met.
9. Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
10. Work closely with the Client Services Manager, Quality Team and Registered Care Manager to ensure that new client service enquiries are considered in full, and provide a written explanation should a service not be able to be accommodated
11. Add and maintain all client and Care Professional information onto to the electronic scheduling system.
12. Carry out any other duties deemed necessary for the successful operation of the business.
13. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Qualifications
Who we are looking for:
14. Experience working in a scheduling role within a home care or other relevant environment such as logistics.
15. Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
16. Highly resilient and positive with excellent communication skills.
17. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
18. Team player with strong interpersonal skills with the ability to build rapport quickly.
19. Excellent attention to detail with the ability to multi-task.
20. Logical and analytical with the ability to work on own initiative and meet deadlines.
Additional Information