Job responsibilities The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times. Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system. The candidate will ensure all reception tasks are completed accurately using the electronic computer systems CRIS and EPR. Attending patients in real time for their appointments, and record and escalate queries comprehensively to the administration and clinical staff. In addition, they are responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner. Please note that this post is subject to a 6-month probationary period.