Job summary To deliver and support the provision of a security service in keeping with the best principles associated with the concept of a 'safe and secure' environment and adhering to the principles of Criminal, Health & Safety Legislation, Civil Legislation and Customer Care. Responsible for ensuring a speedy response to all calls for security assistance however received and take action to resolve incidents. Main duties of the job Key contacts Internal All Trust employees External All external parties and agencies Communicate with patients, relatives, Trust employees, contractors, members of the public and external partners/agencies in a professional, courteous, sensitive and caring manner. To communicate in a calm, empathetic and professional manner with patients and visitors who may be violent, distressed, under the influence of substances or lacking mental capacity. To use de-escalation and persuasive skills as required supporting the safety of patients, visitor's staff and colleagues. To support and provide information to staff in relation to violent or distressed patients. Responds sensitively, promptly and in a courteous and professional manner, to enquiries via telephone calls and face to face communication which may be complex and involve problems in communication/understanding. To greet and assist key contacts in a responsive, friendly and helpful manner, thus promoting and maintaining a good communication network. Develop relationships with patients, relatives and colleagues which allow effective communication. Maintain open communication with patients, relatives, Trust employees and all other key contacts. Recognising the patient as an individual, and with the support of the clinical teams help them to meet their social, emotional, health and intellectual needs. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Part-time Reference number 184-OL-PU-1698 Job locations Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Job description Job responsibilities Manages and prioritises own workload exercising own judgement, to make independent decisions on a daily basis dealing with problems/issues as they arise but referring to manager as necessary. To be able to work independently and part of a team to ensure all aspects of the role is completed. Work autonomously, using own initiative to manage and organize own workload in relation to own areas of expertise. To provide protection for patients, staff, visitors and contractors against acts of violence, aggression and abuse (including but not exclusive to verbal, racial and homophobic abuse) To provide the protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage To assist/support with managing violent, aggressive, verbally abusive patients, visitors and members of the public across the acute site, some of whom may be under the influence of substances or lacking mental capacity. To support wards/departments and external agencies with patients that are missing from their ward/department or hospital site, assisting staff with local searches, as well leading on searches outside the immediate ward and department, using CCTV and other available resources. Undertake dynamic risk assessments when managing security situations, liaising with clinical staff to aid decision making, linking with police colleagues as required. To assess the situation and take appropriate actions to aid resolution taking all relevant factors into consideration in line with Trust policies, protocols, standard operating procedures and training. To prioritise and respond to requests for assistance from wards/departments/ Trust colleagues in a timely manner. To assist clinical teams support and manage patients with complex mental health and learning needs, including young people, some of whom may be held under the Mental Capacity Act and/or other relevant legislation. To lead in the restraint of patients, visitors, members of the public using a proportional and reasonable response with the minimum of force for the shortest amount of time possible, following the successful completion of the Prevention Management of Violence and Aggression Training Program. Challenge any person on site as to their business on site out of hours, assist or move on the person as appropriate, contacting police if required. To request any person who doesn't have due course to be on the hospital site, to leave the premises; if they refuse the request when asked to do so, to assist person to leave and/or contact the police for further support if required. You may be exposed to blood, body fluid and unpleasant odours. You may be requested to advise and assist with security details for high profile visitors and patients to the Trust. To be part of the fire response team including fire evacuation, taking action in line with the Trust fire and emergency procedures, to minimise risk to life and assets. Undertake patrols inside and outside the building, paying particular attention to high fire risk areas such as storage or where hot work is taking place, ie. welding or cutting and electrical work. Monitor safety controls checking periodically that fire extinguishers are in place and operational, fire exits are not blocked or locked, and the fire alarm system is operational. Provide evacuation support to clinical teams and record all information about fire incidents, through the Trust's incident reporting system Radar. To be a part of the helicopter response team taking action in line with the Trust procedure Undertake external water testing three times a week for the prevention of legionella, reporting information on to digital systems. To support members of staff at risk (e.g. victims of stalking, lone workers) providing an escort when walking from their vehicles to place of work, offering security advice whilst in work, CCTV monitoring as required etc within the acute Musgrove site. To record all occurrences of security incident in personal logbooks and complete digital security reports after every security call Job description Job responsibilities Manages and prioritises own workload exercising own judgement, to make independent decisions on a daily basis dealing with problems/issues as they arise but referring to manager as necessary. To be able to work independently and part of a team to ensure all aspects of the role is completed. Work autonomously, using own initiative to manage and organize own workload in relation to own areas of expertise. To provide protection for patients, staff, visitors and contractors against acts of violence, aggression and abuse (including but not exclusive to verbal, racial and homophobic abuse) To provide the protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage To assist/support with managing violent, aggressive, verbally abusive patients, visitors and members of the public across the acute site, some of whom may be under the influence of substances or lacking mental capacity. To support wards/departments and external agencies with patients that are missing from their ward/department or hospital site, assisting staff with local searches, as well leading on searches outside the immediate ward and department, using CCTV and other available resources. Undertake dynamic risk assessments when managing security situations, liaising with clinical staff to aid decision making, linking with police colleagues as required. To assess the situation and take appropriate actions to aid resolution taking all relevant factors into consideration in line with Trust policies, protocols, standard operating procedures and training. To prioritise and respond to requests for assistance from wards/departments/ Trust colleagues in a timely manner. To assist clinical teams support and manage patients with complex mental health and learning needs, including young people, some of whom may be held under the Mental Capacity Act and/or other relevant legislation. To lead in the restraint of patients, visitors, members of the public using a proportional and reasonable response with the minimum of force for the shortest amount of time possible, following the successful completion of the Prevention Management of Violence and Aggression Training Program. Challenge any person on site as to their business on site out of hours, assist or move on the person as appropriate, contacting police if required. To request any person who doesn't have due course to be on the hospital site, to leave the premises; if they refuse the request when asked to do so, to assist person to leave and/or contact the police for further support if required. You may be exposed to blood, body fluid and unpleasant odours. You may be requested to advise and assist with security details for high profile visitors and patients to the Trust. To be part of the fire response team including fire evacuation, taking action in line with the Trust fire and emergency procedures, to minimise risk to life and assets. Undertake patrols inside and outside the building, paying particular attention to high fire risk areas such as storage or where hot work is taking place, ie. welding or cutting and electrical work. Monitor safety controls checking periodically that fire extinguishers are in place and operational, fire exits are not blocked or locked, and the fire alarm system is operational. Provide evacuation support to clinical teams and record all information about fire incidents, through the Trust's incident reporting system Radar. To be a part of the helicopter response team taking action in line with the Trust procedure Undertake external water testing three times a week for the prevention of legionella, reporting information on to digital systems. To support members of staff at risk (e.g. victims of stalking, lone workers) providing an escort when walking from their vehicles to place of work, offering security advice whilst in work, CCTV monitoring as required etc within the acute Musgrove site. To record all occurrences of security incident in personal logbooks and complete digital security reports after every security call Person Specification Qualifications Essential Please see attached Job Description Experience Desirable Full Driving LicenceHealth & Safety at work training certificates.Fire Warden trainingBasic Security training in accordance with SIA AccreditationCertificate in BreakawayTechniques trainingTraining in ConflictResolution management.Aggression and Violence training or equivalent.First Aid. Experience of service Change Additional Criteria Essential Ability to communicate with a wide range of colleagues within the organisation and external to the organisation.Ability to work collaboratively to overcome challenges.Ability to listen to understand the needs of others.Be able to demonstrate good written and oral communication skills.Demonstrates high standard of interpersonal skills in challenging situations.Ability to de-escalate aggression and violent situations.Attention to detail.Ability to solve problems and make key decisions under pressure. Desirable Experience of working in complex or similar type of organisationUse of CCTV Person Specification Qualifications Essential Please see attached Job Description Experience Desirable Full Driving LicenceHealth & Safety at work training certificates.Fire Warden trainingBasic Security training in accordance with SIA AccreditationCertificate in BreakawayTechniques trainingTraining in ConflictResolution management.Aggression and Violence training or equivalent.First Aid. Experience of service Change Additional Criteria Essential Ability to communicate with a wide range of colleagues within the organisation and external to the organisation.Ability to work collaboratively to overcome challenges.Ability to listen to understand the needs of others.Be able to demonstrate good written and oral communication skills.Demonstrates high standard of interpersonal skills in challenging situations.Ability to de-escalate aggression and violent situations.Attention to detail.Ability to solve problems and make key decisions under pressure. Desirable Experience of working in complex or similar type of organisationUse of CCTV Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)