The sales recruitment network is looking for a sales and helpdesk admin. The role is starting as a contract; if all goes well, this can be made into a permanent role. This is an office-based position.
Responsibilities:
1. Manage sales orders from receipt of customer purchase orders to raising SOP on the Protean System and communicate expectations to all parties.
2. Update customers on the progress to invoicing and dispatch of goods.
3. Produce Service Contract Matrix and publish it to the management team.
4. Provide initial telephone contact for all customer enquiries.
5. Maintain service and maintenance contracts, ensuring invoices are issued according to renewal dates, and liaise with account management to facilitate renewals.
6. Process monthly and quarterly maintenance invoices for large S&M contracts.
7. Process all customer consumable orders, liaising with Order Management to ensure appropriate stock levels and communicating lead times to customers.
8. Prepare and process service invoices in accordance with customer requirements and company guidelines.
9. Support the Helpdesk Team by handling customer and engineer calls and logging them according to SLA requirements on the Protean Service Management system.
If you have similar experience, feel free to get in touch.
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