This IT Support Analyst role offers a dynamic opportunity with responsibilities across 3 locations, focusing on supporting enterprise IT needs, incident management, and technical issue resolution, based out of the client's site in Bridgend. The role will demand a balance between technical skills and customer service expertise, ensuring operational excellence across the company's end users.
As an IT Support Analyst you will work as part of an international team but will have sole responsibility for the technical support across your 3 locations in Hardware and Software Applications. This role will offer a high level of responsibility and decision making in a timely manner. Longer term career opportunities to grow with a large international brand.
Responsibilities & day to day duties
As an IT Support Analyst, you will be responsible for:
* Handling incidents from low to medium in complexity, providing desktop and technical support, and managing IT asset movements.
* Document and track issues using ServiceNow, respond to escalations, and manage network and device troubleshooting.
* Deliver timely, professional service while contributing to helpdesk SOPs and training materials.
* Troubleshoot hardware, software, networking, and AV/telephony issues.
* Participate in infrastructure projects and serve as a technical resource.
Skills & experience required.
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