Job Title: Local IT Support Engineer
Location: Milton Park, Abingdon, Oxfordshire, England OX14 4SE
Employment Type: 12-Month Contract
Job Overview:
We are seeking a Local IT Support Engineer to provide technical support for end-users, IT infrastructure, and security management at our Milton Park, UK site. This role involves troubleshooting IT issues, maintaining IT infrastructure, and ensuring enterprise security compliance.
Key Responsibilities:
1. Activity-Specific Support:
* CCTV & BMS Systems: Manage and troubleshoot CCTV & Building Management Systems (BMS), ensuring smooth operations and security compliance.
* DNS Server & Firewall Management: Address network configuration issues, ensuring the firewall acts as the default gateway without providing DNS services.
* Evoko (Room Booking System): Resolve connectivity issues between room panels and the Evoko server, ensuring secure internet access.
* Conference Room Wi-Fi Issues: Diagnose and resolve Wi-Fi connectivity problems in meeting rooms for optimal performance.
* MCT211 Laptop Machinery Software: Install, configure, and troubleshoot MCT211 laptop software for seamless integration with IT infrastructure.
2. End-User IT Support:
* Provide hardware/software troubleshooting for desktops, laptops, and peripherals.
* Install and configure Windows OS, MS Office 365, and security applications.
* Enable Multi-Factor Authentication (MFA) via MS Authenticator.
* Deploy security measures, antivirus solutions, firewall settings, and data backup strategies.
* Assist end-users with IT system adoption, training, and documentation.
3. Network & Security Management:
* Maintain and troubleshoot Cisco & Palo Alto network infrastructure.
* Diagnose and resolve cabling, connectivity, and performance issues.
* Utilize DNA-C for network diagnostics and issue resolution.
* Coordinate with last-mile providers to ensure optimal connectivity.
* Implement access control policies and security protocols.
Assumptions & Conditions:
* Remote L2 support for the UK is managed externally.
* Application troubleshooting & L1 support handled by respective providers.
* MFA, antivirus, and user backup platforms maintained by external partners.
* Move/Add/Change (MACD) requests are coordinated but executed by service providers.
* Includes 25 days of leave annually plus UK public holidays, with no replacement coverage during leave periods.
Qualifications & Experience:
* Proven IT support experience in an enterprise environment.
* Hands-on expertise in Windows OS, Active Directory, and MS Office 365.
* Experience with Cisco & Palo Alto network tools and firewall security.
* Strong knowledge of IT compliance, security measures, and backup solutions.
* Excellent problem-solving skills and ability to work independently.
* Strong communication and customer service skills.
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