IT Support Team Leader : Aspatria area, Cumbria IRO £32,000 - £37,000 9-5, Mon - Fri MacArthur Recruitment is working on behalf of a successful production organisation who are looking to hire an IT Support Office / Supervisor - IT Support Team Leader to look after the company’s internal IT systems and support. You’ll be managing a junior IT person. The company is successful, well established and is a lovely place to work with friendly and supportive colleagues. You will also have support from Head Office. Dress criteria is smart- formal / casual. The primary function and priority of the role is to work on projects such as server builds, hardware upgrades, procurement or other IT related project works. Your junior colleague will look after the day to day work such as initial customer support, basic desktop work, etc. We are looking for someone who is comfortable and proficient communicating with people (customers) in all formats, inside and out of the organisation and is able to prioritise workload in a timely fashion. Skills required for the role of IT Support Team Leader, some of : Microsoft technologies - Active Directory, Exchange Able to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service. Strong problem-solving skills. Ideally a background in some of - 1st, 2nd, 3rd line, Systems Admin or any other IT related skills Experience of benefit / bonus for the role of IT Support Team Leader : Microsoft Hybrid (Exchange and Azure Entra). Wintel administration and implementation. CyberArk Identity, WorkspaceONE for MDM on Android and iOS Cisco Meraki Firewall, Cisco WIFI, HPE Proliant Hosts, HPE Alletra SAN, Cisco Catalyst and Nexus switching MS SQL Server Proficiency with VMware vSphere or similar Some duties may need to be performed outside regular working hours, compensated by either overtime or time off in lieu. Responsibilities for the role of IT Support Team Leader : Provide a customer-facing support service to all users of IT technology Deliver technical support for IT service requests logged by a user via the IT Service Desk, phone, email, or a colleague Ensure a proactive and responsive service to all IT users, demonstrating good communication skills throughout the process Log all requests on the IT Service Desk and maintain full documentation (including time taken). Provide support for Microsoft operating systems, specifically Windows 10/11 and Windows Server 2008R2 to 2022 Support desktop applications, including but not limited to Microsoft Office (Outlook, Word, Excel, PowerPoint), antivirus software, and provide advice or training as necessary. Support client devices, such as PCs, laptops, smartphones, and printers Design / build / deploy / support / administer Physical Hosts, Virtual Servers, Network Switches, Access Points, SAN, Firewall, Routers, PABX, UPS Ensure all hardware and software assets are maintained and kept up to date on the asset register Collaborate with colleagues to ensure daily backup routines are checked and media is stored in approved locations Collaborate with IT Operations Manager in Head Office to ensure consistencies in systems implemented and support to the business Arrange external technical support for issues that cannot be resolved in-house Procurement of IT Hardware, Software and Services Perform other duties as requested by the reporting manager Daily Management of one IT support staff Why work for our client as a IT Support Team Leader ? Working with a good company, with a strong pipeline of further work Friendly atmosphere, very good staff retention 36.25 hours per week 9-5 Life Assurance 25 days pa holidays (plus BH’s on top) Pension Salary IRO £35,000, potentially negotiable Some duties may need to be performed outside regular working hours, compensated by either overtime or time off in lieu. For more information, or to apply for the position of IT Support Team Leader, please contact Ewen on 01768 800260 or ewenmacarthurrecruitment.co.uk, ideally with a copy of your CV. At MacArthur Recruitment we are committed to maintaining the trust and confidence of our customers. We collect your information for the purposes of providing job-finding services only, and do not sell, rent or trade lists with other companies for marketing purposes. We don’t collect cookies on our website, or use analytical tools to monitor visitor behaviour. We believe that if you want to get in touch with us, you will. Any information you provide to us on your CV or via a job board is kept securely on our database and is shared with any potential employer only after you have given permission for us to do so. To find details on how we use this information, please read our privacy policy which can be found at www.macarthurrecruitment.co.uk, where you can also find details of how to contact our Data Protection Lead, Stephanie Harding, should you wish to exercise your rights to view, amend, or delete the personal information that we hold.