Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. Benefits: A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental, and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy Intolerance and Other Health Tests. Employee wellness programmes that offer guidance and tips on all aspects of well-being such as physical, mental, and financial. A wide range of employee discounts provided by Bravo Benefit. Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime. 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days. Opportunity to earn a monthly bonus on top of base salary for hitting targets. Pension with a great Pension Provider – Scottish Widows. What will you be doing? Managing a team of Travel Service Partners ensuring each member strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money. Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available. Focusing and reviewing customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives. Engaging with customers to process all foreign exchange transactions accurately and efficiently. Delivering on key performance goals both procedural, operational, and customer focused. Utilising your keen eye for detail to process daily online FX requests and deliveries. Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency. What do I need to have? A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives. Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. Great customer service matters to you – You know what good service looks like and make it your goal to deliver exemplary service in every interaction. Desire to succeed – You’ll have the drive and vision to want to make a difference and enjoy what you do. What does the interview process look like? Step 1 – Initial screening call with Talent Acquisition Partners or Bureau Managers. Step 2 – Online interview with a Talent Acquisition Partner, including a small numerical and accuracy test. Step 3 – Bureau visit to meet with the Area Manager and see the working environment. Step 4 – Offer to join Travelex if successful, with feedback provided if not. About Travelex We are a market leading provider of foreign exchange, trusted and recognised in international money. Our mission is to simplify access to international money, however and whenever. Exciting? We think so Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply We are an equal opportunity employer and value diversity.