IT Support Team Lead
Hybrid working
We are seeking an experienced and motivated Senior IT Engineer to take a leadership role within my client's IT support team. This is an ideal opportunity for a hands-on technical expert looking to step into a senior management role, leading a small team while remaining closely involved in IT operations and infrastructure. Prior experience in managing IT teams and leading technical projects will be highly advantageous.
Location: Leeds
In this role, you will lead a small, skilled IT support team, acting as the top-level escalation point for complex issues. You will work across virtualization technologies (Hyper-V, VMware), storage and backup systems (Veeam and Dell), and networking infrastructure (LAN, WAN, WiFi, VPN).
Key Responsibilities:
1. Team Leadership & Management: Lead and manage a small IT support team, overseeing helpdesk activities and support services across multiple sites.
2. Infrastructure Management: Take responsibility for the day-to-day management and uptime of critical infrastructure including Servers, networking, backups, and storage solutions.
3. Strategic Oversight: Work closely with the Head of IT to support and execute strategic projects, including the significant upgrade of business systems planned for .
4. Support Escalation: Serve as th...