Kent Community Health NHS Foundation Trust
We are looking for a passionate Head of Service to join our team to lead our community hospitals.
Led by a team of modern matrons, registered nurses, rehabilitation assistants, health care assistants, physiotherapists, occupational therapists, care managers, pharmacists, visiting medical officers and medical consultants, our community hospitals provide a wide range of services including in-patient rehabilitation, outpatient consultations in major specialities such as child health, dental services, therapy and rehabilitation services, minor injuries, minor illness, phlebotomy, sexual health clinics and other out-of-hours treatments.
Main duties of the job
As Head of Service you will be responsible for the safe and effective operational management of Community Hospitals; including timely access and discharge pathways, and delivery of high-quality, person-centred evidence-based care.
You will manage and lead the Community Hospital nursing, admin and operational teams.
You will be responsible for the performance of the service: monitoring KPIs, delivering service improvement and cost-efficiencies.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values: compassionate, aspirational, responsive, excellent.
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application.
Person Specification
Qualifications
* Current Registration with a relevant professional body. Degree level qualification or equivalent experience. Evidence of recognised professional development, including clinical, management and leadership. Evidence of Management Qualification or equivalent.
Experience
* 3 years' experience at Senior Management level within the NHS. Evidence of applying national policy locally and involvement in effective strategic planning and development. Management of budgets. Successfully leading and motivating staff. Effectively working with other health care professionals. Leading and implementing change management. Evidence of identifying risks and developing and maintaining locality risk register. Political awareness including demonstrating experience. Expertise, knowledge and experience of strategic management within a healthcare organisation. Extensive clinical governance, patient safety and quality improvement experience and expertise. Clear understanding of health services infrastructure and its relationship to partner organisations. Experience of effective partnership working across the health and social care platform.
* Experience of remodelling and restructuring services within the NHS.
Knowledge
* Understanding of clinical governance and controls assurance. Knowledge of clinical leadership frameworks. Broad knowledge of the complex key local, regional and national policy context and strategies relating to patient safety, quality improvement and clinical governance. Knowledge of the principles of citizen engagement in clinical governance and improving the quality of clinical services. Knowledge and understanding of the care quality commission regulatory and inspection framework and assurance processes. Knowledge of current drivers for quality and clinical governance. Knowledge of how to effectively lead and motivate people particularly in relation to change and improving the patient experience. Knowledge of current DH, NHSI/E, ICS, HCP and CCG reporting requirements relevant to the quality agenda. Detailed knowledge of the CQC role and process at all levels of the organisation. Knowledge of the role of regulatory bodies impacting on role e.g. NMC. Knowledge of the governance process including SIs.
Skills & abilities
* Exemplary communication skills which include negotiation, persuading and influencing skills. Skilled in time management including effective delegation and prioritising workload. Ability to work autonomously and deal with conflicting demands. Ability to deal with and elevate conflict effectively. Ability to guide and manage portfolio of work. Ability to analyse complex information from multiple sources and in various formats, identify the area(s) of risk, prioritise the need and direct action from others to reach solutions.
Personal attributes
* Ability to work to resolve complex issues. Demonstrates emotional intelligence, through a proven ability to lead. Demonstrates a commitment to high quality patient care. Ability to network. Understand cultural differences and diversity in the workplace. Personal resilience. Able to work under pressure to short deadlines. Able to adapt and work flexibly. Self-motivation. Innovative and visionary. Able to motivate and inspire others. Able to support others and recognize own needs for support. Reflective practitioner. Valid driving licence and access to a car for work purposes.
Ability to manage
* Ability to manage own time effectively and efficiently. Experience of, and ability to, effectively manage staff. Experience of, and ability to, efficiently and effectively manage resources.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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