Dispatch Coordinator
Halesowen (B62)
Competitive Salary
Full Time Permanent Position
Monday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours)
Our client are looking for a Sales Administrator to join their team in their busy operation at their Halesowen site. This is a full time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours). Their site consists of several warehouse spaces, with spacious offices and free onsite parking.
Accountabilities:
* Processing & despatch of Amazon SFP orders
* Processing & despatch of all other orders
* Processing of international orders
* Booking couriers via their platform / website
* Assignment of the correct tariff codes / post codes & customs requirements
* Updating tracking information
* Processing end of day manifests – couriers
* Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible as may be required
* Maintenance of spreadsheets
* Communication with various team colleagues in relation to order changes, transport / courier updates
* Audit of daily orders and associated filing
* Resolution of any customer matters or general queries efficiently and effectively and in line with Company timescales and procedures as may be required
* Highlight and report on where improvements can be made
* Train new colleagues or advise of new procedures as and when required
* Adhere to all internal policies and procedures
Core Competencies:
* Good communication especially with negotiation, persuasion and written skills
* Positive attitude with a confident and empathetic approach
* Confident IT skills
* Ability to flourish in a busy environment, multi-tasking and maintaining organisation
* Enjoys working with and helping people with a pro-active, can-do attitude
* Previous experience in Shipping or similar
* Proven ability to deliver an exceptional level of customer care and deal with a variety of enquiries
* Able to communicate at all levels
* Natural problem solver and proactive
* Accurate data entry and excellent attention to detail
* Ability to work under pressure
* Able to co-ordinate processes
* Ability to adapt quickly to handle multiple tasks and prioritise effectively
* Ability to work well alone and as part of a team
* A flexible individual who can communicate and operate across multiple levels of the organisation
We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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