Service Delivery Manager – Wales Managed Service Provider require an experienced Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. Please note, applicants must live in Wales and must have lived in the UK for the last 5 years to be eligible for SC Clearance. This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes. This is an opportunity to work with Technology SME’s and in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers please do apply Responsibilities of the Service Delivery Manager: Onboarding customers to the MSP / Service Continually improve the service Set up new processes, updates and functions Liaising with multiple stakeholders Be the point of escalation for service issues Requirements of the Service Delivery Manager: Knowledge of service methodologies within IT or Technology Communication, presentation & relationship building skills Orientated and innovative thinker Project Management experience MSSP, IT, Technology or Cyber industry experience – highly desirable For more information on this role apply on-line or reach out to Catherine Burn on c.burnltharper.com.