Digital Gurus is partnered with an incredible transforming business. They are seeking an Application Change Manager who will play a crucial role in enhancing and optimising business processes across the Microsoft Dynamics 365 product. You will be responsible for facilitating the delivery of change initiatives, ensuring value is achieved and business operations are efficiently supported. This role involves managing user support, ensuring process alignment, and contributing to continuous improvements within the organisation.
Key Responsibilities:
* Provide day-to-day support to the user community, offering guidance on best practices and agreed ways of working.
* Maintain and configure Microsoft Dynamics 365 to support business processes.
* Triage issues, prioritise them, and communicate effectively to keep users informed.
* Collaborate with internal and external teams to determine solutions and resolve issues.
* Stay updated with Microsoft Dynamics 365 capabilities, features, and upgrades.
Change Management:
* Build strong relationships with users to foster collaboration and continuous improvement.
* Identify opportunities for process improvements, encouraging the use of standard functionalities over custom development.
* Perform requirements analysis to document the impact and cost-benefit of proposed changes.
* Contribute to change management, including facilitating user acceptance testing and maintaining documentation such as process maps and user guides.
* Deliver training to support changes implemented within the organisation.
Skills and Experience:
* Knowledge of Microsoft Dynamics 365 (Sales, Finance & Operations).
* Working knowledge of Office 365, including SharePoint.
* Experience with Power Platform and Power BI is an advantage.
* Proven track record in process improvement and business change management.
* Excellent written and oral communication skills.
* Ability to manage activities independently and facilitate collaboration among stakeholders.
* Strong problem-solving skills and attention to detail.
This is a unique opportunity to contribute to meaningful changes in an evolving IT landscape. This business offer a supportive work environment with opportunities for career growth and skill development. If you're passionate about driving change and optimising business processes across Microsoft Dynamics 365 and more... we want to hear from you!