As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity.
Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 22.5
What Will You Do?
* Pro-actively and enthusiastically drive sales to meet and exceed personal and counter targets.
* Raise awareness of the Elemis brand and educate clients in the product and treatment range.
* Participate fully in promotional/PR activity to ensure the success of promotions and/or events.
* Assist the Account Management Team in accurately recording sales figures and stock levels.
Customer Service
* Carry out treatments punctually and to a consistently high standard in accordance with clients' requirements to strive for repeat bookings (therapists only).
* Ensure products and treatments prescribed are appropriate to clients' needs, considering medical contraindications.
* Maintain the Elemis counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation.
* Ensure that customer service is of the highest standard and handle any client complaints promptly, consulting the Account Management Team in all cases.
* Keep all details regarding clients in strict confidence, locked away, and ensure information is never discussed with inappropriate parties either inside or outside of the Company.
The Perfect Candidate:
* Beauty Therapy qualification to NVQ level 2 minimum (or equivalent).
* CIDESCO certificate highly desirable.
* Good level and standard of UK/European education or equivalent.
* Experience within a similar retail/store role and industry.
* Practical work experience in conducting treatments.
* Previous experience working with a professional brand.
What We Offer You!
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian, and more).
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
* Generous Holiday Allowance, increasing with length of service.
* Company Pension Scheme.
* Bonus/Commission Scheme.
* Healthcare Cash Plan (with Dental).
* Employee Assistance Programme for all Associates and their families.
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
* Much, much more!
*Some benefit eligibility is based on length of service or contract type.
ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.
A brand with true integrity, passion, and commitment, ELEMIS is award-winning, results-driven, and visionary – just like our people.
Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set forth by the ELEMIS - Climate, Biodiversity & People Pillars.
We are committed to Elemis’ sustainability pledge when ordering testers and professional-grade products and when planning and executing promotional activities, reducing waste wherever possible.
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