Team Leader - Customer Accounts (Collections)
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Direct message the job poster from MS Lending Group
Role Overview
The core mission of this role is to support customers through the lifecycle of their loan with us. You will relentlessly deliver a positive experience for our customers even when they are experiencing difficulties. You take pride in delivering the best possible outcomes for every loan, whether it is a straightforward redemption or minimizing our losses on a problem loan.
Obsess & Excel
To be really successful in this role there are certain areas the right candidate needs to obsess over or excel at:
* Plot your way to a prompt resolution no matter how complicated or difficult the situation
* Commerciality – know what’s best for the business (and is acceptable to the customer)
* Curiosity to ask questions and listen to the answers
* Care about our customers – have empathy, but not sympathy
Outcomes in Your Role
Within 3 Months:
* Complete your induction and demonstrate an understanding of what we do and how we do it
* Introduce yourself to every customer in your portfolio
* Categorize every account according to our contact strategy
* Establish rapport with our 3rd party suppliers
* Conduct 1-1s with your team
* Produce MI to support decision making
Within 12 Months:
* Be able to manage accounts in arrears through to receivership
* Proactively recommend courses of action that are routinely approved by your Team Leader
Essential Qualifications/Previous Experience
* Property experience helpful
* Must be IT proficient
* English and Maths to GCSE level
Job Type: Full-time
Pay: £30,000.00-£36,000.00 per year
Additional pay:
* Performance bonus
* Yearly bonus
* Company events
* Company pension
* Free parking
* On-site parking
* Private medical insurance
* Transport links
Schedule:
* Monday to Friday
Seniority level: Entry level
Employment type: Full-time
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