Service Design Lead
3 Month Contract
Location: Home / Brighton
Pay Rate: £600 - £700 per day (Inside IR35)
Skills: User Centred Design, Service Design, Content Design
We are looking to recruit a Service Design Lead for a technology driven public sector organisation. You will play a pivotal role in shaping and delivering user-focused services.
Working with cross-functional teams, senior stakeholders, and external partners, you will ensure that my client's services are inclusive, accessible, and meet user needs.
You'll lead the design of complex services, set the strategic direction, and assure the quality of design outputs across the product lifecycle.
This is a hybrid role and you will be required to work onsite in Brighton 6 days a month.
Key Responsibilities
* Lead the design and delivery of multiple or highly complex services.
* Collaborate with multidisciplinary teams to create inclusive and accessible end-to-end solutions.
* Assure the quality of design outputs and align them with organisational standards.
* Develop and maintain reusable design patterns and systems.
* Mentor and manage user-centred design practitioners, fostering professional growth.
* Advocate for user-centred approaches across the organization and with external partners.
* Build strong networks within and outside of the organistion to share knowledge and best practices.
What We're Looking For
Knowledge:
* Expert knowledge of user-centred design principles and methodologies.
* In-depth understanding of inclusive design and accessibility standards.
* Proficiency with design and prototyping tools (e.g., Figma) and knowledge of frontend development.
* Experience in developing and applying design systems across multiple services.
Skills and Experience:
* Proven experience designing and iterating user-centred services across multiple channels.
* Ability to think strategically about service design and evaluate end-to-end solutions.
* Strong communication and stakeholder management skills to effectively advocate for user-centred design.
* Experience working in agile environments and guiding teams through the product lifecycle.
* Expertise in mentoring and leading teams, including contractors and external agencies.