Job summary Join Our Team as an IT Operations Manager Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you'll be at the heart of ensuring the smooth and efficient running of the Trust's server and desktop infrastructure. Your key responsibilities will include: Proactive and Reactive Management : Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT Support : Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations. If you're passionate about IT and thrive in a fast-paced environment, we want to hear from you Main duties of the job As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota. About us As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility. Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is ourInnovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies. We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year On call payment in line with AFC guidelines Contract Permanent Working pattern Full-time Reference number 411-COR-24-6747100 Job locations Alder Hey Children's Hospital Eaton Road, Liverpool Liverpool L12 2AP Job description Job responsibilities As the IT Operations Manager you will have responsibility for server and storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts. You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7 You'll also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards. Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and information security threats, and recommend improvements. Additionally, you have experience supporting proof of concept activities for new digital solutions. As an excellent communicator, youll be comfortable liaising with customers and translating technical requirements for staff at all levels. Youll bridge the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers. You'll also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions. The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You'll assist with financial planning and budgeting, manage project budgets, and highlighting cost pressures. Finally, as a strong leader, you'll be committed to both your personal professional development whilst providing guidance, mentorship and career development and training opportunities for team members. Job description Job responsibilities As the IT Operations Manager you will have responsibility for server and storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts. You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7 You'll also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards. Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and information security threats, and recommend improvements. Additionally, you have experience supporting proof of concept activities for new digital solutions. As an excellent communicator, youll be comfortable liaising with customers and translating technical requirements for staff at all levels. Youll bridge the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers. You'll also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions. The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You'll assist with financial planning and budgeting, manage project budgets, and highlighting cost pressures. Finally, as a strong leader, you'll be committed to both your personal professional development whilst providing guidance, mentorship and career development and training opportunities for team members. Person Specification Education Essential Post graduate Diploma in relevant subject or equivalent experience. Technical/ Cyber qualification or equivalent experience ITIL Foundation Desirable Formal project management qualification ITIL Advanced Qualification Experience Essential Significant management experience Sound knowledge of operational IT Service Delivery including operational management experience Experience of setting up and implementing internal processes and procedures Experience of working within the NHS or healthcare setting Desirable Experience within a customer services environment Experience in dealing with security related products and/or incidents. Knowledge Essential Significant knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to degree or equivalent level Management of Virtual Server hypervisor technology,M365, Azure and remote access technologies In depth knowledge of Microsoft 365 An understanding of the requirements of the NHS customer organisations and the appropriateness of emerging technologies and techniques to these organisations Desirable Knowledge of the national Data Security and Protection Toolkit. Understanding of the NHS Cyber Alert process and NHS Digital good practice Guidelines Skills Essential Excellent team leadership/ management skills. Ability to influence and persuade Excellent written and verbal communicator with ability to express views and ideas that may be highly complex and describing technical solutions to customers in clear and non technical language. Person Specification Education Essential Post graduate Diploma in relevant subject or equivalent experience. Technical/ Cyber qualification or equivalent experience ITIL Foundation Desirable Formal project management qualification ITIL Advanced Qualification Experience Essential Significant management experience Sound knowledge of operational IT Service Delivery including operational management experience Experience of setting up and implementing internal processes and procedures Experience of working within the NHS or healthcare setting Desirable Experience within a customer services environment Experience in dealing with security related products and/or incidents. Knowledge Essential Significant knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to degree or equivalent level Management of Virtual Server hypervisor technology,M365, Azure and remote access technologies In depth knowledge of Microsoft 365 An understanding of the requirements of the NHS customer organisations and the appropriateness of emerging technologies and techniques to these organisations Desirable Knowledge of the national Data Security and Protection Toolkit. Understanding of the NHS Cyber Alert process and NHS Digital good practice Guidelines Skills Essential Excellent team leadership/ management skills. Ability to influence and persuade Excellent written and verbal communicator with ability to express views and ideas that may be highly complex and describing technical solutions to customers in clear and non technical language. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Alder Hey Children's NHS Foundation Trust Address Alder Hey Children's Hospital Eaton Road, Liverpool Liverpool L12 2AP Employer's website https://alderhey.nhs.uk/ (Opens in a new tab)