Job summary
We are looking to appoint a highly motivated individual to manage our busy Admin Team as a Lead Team Secretary within the Upper GI department at North Tyneside General Hospital.
You should be suitably qualified and experienced in secretarial work, as well as having experience of managing and allocating workloads to administrative staff.
Main duties of the job
Responsible to Administration Manager.
Line management & delegation of duties to band 3/2 team members - support recruitment & selection, induction, absence management, appraisal & performance management.
Monitor workload capacity & administration for designated specialty team.
Provide comprehensive secretarial service to consultant(s) and their team.
- manage diaries, arrange/minute meetings, communication with GPs & patients.
Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience)
Support effective utilisation of OP clinic capacity.
Support management of all patient journeys including target administration GP referrals, 18 week RTT, Cancer 2ww, Typed communication to GPs.
Identify training & development needs of B3/2 team members.
Resource management - ordering of supplies & equipment.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
To act as Lead Secretary to the Upper GI team which consists of secretaries, clerical officers and transcriptionists.
Plan, allocate and supervise the work of a team.
Provide comprehensive secretarial service to consultant(s) and their team.
To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Person Specification
Qualifications
Essential
1. RSA III/OCR or equivalent experience + knowledge acquired through further experience
2. GCSE English Language Grade C or above or equivalent knowledge
3. AMSPAR Diploma or equivalent experience
Desirable
4. ECDL or advanced EDCL
Experience and Knowledge
Essential
5. Secretarial experience, preferably medical secretarial
6. Experience of exercising judgment, independently managing work and working as part of a team
Desirable
7. Experience of supervision or line management of staff