SF Recruitment
Mansfield, NG20
Temp to Perm
Customer Service Advisor
Full time, Office based
£11.50 - £12.21 per hour, weekly pay.
Key Responsibilities
Act as the primary point of contact for customer enquiries via phone, email, and online forms.
Provide advice on products and services, helping customers choose the best solutions.
Process customer orders, track shipments, and provide timely updates on order status.
Coordinate with engineers, sales teams, and suppliers to resolve customer queries efficiently.
Handle customer complaints and provide appropriate solutions to ensure satisfaction.
Maintain accurate records of customer interactions, transactions, and service requests.
Assist in scheduling planned maintenance and service appointments.
Keep customers informed about product updates, promotions, and company news.
Support administrative tasks related to customer accounts and service contracts.
Requirements
Previous experience in a customer service role
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and the ability to work under pressure.
High attention to detail and strong organisational skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and adaptable to new softwares.
Ability to multitask and prioritise workload effectively.
A customer-focused mindset with a commitment to delivering exceptional service.
If you are immediatel...