PLATFORM DELIVERY SERVICE DESIGNER - OUTSIDE IR35 - INITIAL 6 MONTH One of Loriens leading Public sector clients is looking for a highly experienced Service Designer. The Service Designer will focus on designing user-centred services for the replacement of core systems in a government service. They will work to re-engineer processes, remove unnecessary manual handling, and ensure compliance with the Digital Scotland Service Standard, while improving the overall user experience. Lead the design of end-to-end services that are user-focused, accessible, and aligned with project objectives. Conduct workshops and co-design sessions with stakeholders to develop service blueprints and journey maps. Collaborate with business analysts and user researchers to identify pain points and opportunities for automation and improvement. Design processes that optimize the use of cloud-hosted SaaS platforms, ensuring scalability and efficiency. Work with the project team to ensure designs meet DSSS criteria and support regulatory compliance. Prototype and test service designs to gather user feedback and iterate on solutions. Advocate for user-centred design principles throughout the project lifecycle. Provide documentation and guidance for the implementation of service designs. Role Criteria Key Skills and Experience: Experience designing services for government or regulated sectors. Strong knowledge of user-centred design, service blueprinting, and journey mapping. Familiarity with automation, process re-engineering, and cloud-hosted solutions. Experience with Digital Scotland Service Standard and its assessment process. Ability to communicate and collaborate effectively with multidisciplinary teams. Proficiency in prototyping and testing tools. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.