Purpose of the role
* Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems.
* Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK.
* Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing.
* Provide professional and regular information to the customer on related service calls.
* Build good working relationships with customers and users of the equipment.
* Collaborate with customer service and management teams to maintain company’s high service quality standards.
* In addition, there will be occasional assistance needed, giving engineering support on other modalities.
* Maintaining an excellent company image.
Resources/Decision-making Authority
* Compliance with health and safety regulations, fire and environmental protection.
* Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
* No budget/sign off responsibilities
Key Accountabilities
* Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently.
* Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule.
* Support customers, Develop good customer contacts and communication.
* Prioritize multiple demands as required.
* Ensure contractual Key Performance Indicators (KPIs) are met.
* General duties to ensure operational delivery and patient safety.
* Maintain accurate records.
* Maintain essential stock.
* Attend training courses as required attaining the required grades.
Performance Indicators
* Ability to work in a hospital environment and team members.
* Resolution of fault and technical problems.
* Timeliness and accuracy of planned maintenance.
* Timeliness and accuracy of reporting data into D365.
* Achievement of agreed personal and team objectives.
* External & Internal feedback.
Capability profile
Qualifications
HNC/D Electronics or equivalent Essential
Degree (Hons) in Electronics or equivalent Desirable
Formal training technical training with a relevant manufacturer. Essential
Skills
Customer and quality focus Essential
Interpersonal Essential
Good oral and written communication Essential
Computer skills, Microsoft Office, networking. Essential
An understanding of Risk Management generally, and the impact on medical device support Desirable
Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues. Essential
Broad range of engineering skills. Essential
Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company. Essential
A keen interest in efficiency and innovative techniques to develop more effective working practices. Desirable
Mechanical workshop skills. Desirable
Working alone and as part of a dynamic team. Essential
Willing to work across modalities/OEMs. Essential
Experience
Experienced in the repair, calibration of DI equipment. Essential
At least 3 years’ experience in healthcare environment. Essential
Familiarity with appropriate national and local regulatory standards. Essential
Has worked in clinical areas and involving patient communication. Essential
Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates. Essential
Languages
English Essential
Other
Ergéa Quality Assurance and Environmental and Health & Safety
Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)
A DBS Enhanced Disclosure is required for all applicants.
The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.