Beauty Customer Service Manager- Maternity Cover
10 months FTC
Location: West End, London
Salary: 38-40k
Are you passionate about delivering exceptional customer experiences and all things skincare?
Do you thrive in a fast-paced environment and love leading teams to success?
If so, we have an exciting opportunity for you! Our client is looking for a motivated and experienced Customer Service Manager to step in for a maternity cover role. This is your chance to make a meaningful impact on our customer service operations while working alongside a talented team!
Key Responsibilities:
Leadership & Team Management:
Inspire and lead our Customer Service team with guidance and mentorship.
Oversee performance evaluations, goal-setting, and professional growth for team members.
Ensure a positive and productive work environment by monitoring team availability and attendance.Strategic Planning & Customer Experience Enhancement:
Develop and implement strategies to boost customer satisfaction and operational efficiency.
Drive initiatives that enhance the overall customer experience, including feedback mechanisms and service excellence programmes.
Collaborate with cross-functional teams (E-commerce, Marketing, Finance, and Product Development) to align customer service strategies with business goals.Daily Operations & Problem Resolution:
Assign and monitor tickets, ensuring timely resolution of inquiries.
Oversee returns, gift orders, and fraud chec...