Case Management
The Case Management department is the delivery function of the LAA and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. As part of the work we do, we must ensure that we understand and improve the effectiveness of the schemes whilst achieving value for money.
Crime Case Management Team
The Crime Case Management Team are responsible for a wide range of processes. These include assessing and approving Legal Aid applications and detailed means testing, assessing and authorising Magistrates and Crown Courts Criminal Legal Aid bills, and ensuring constant Duty Solicitor coverage in England and Wales.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can: -
• Process applications for legal aid or
• Process claims for costs or
• Undertake activities related to the collection of payments
Key Responsibilities:
• Assess applications for legal aid and claims for case payment.
• Use guidance and regulations to make accurate decisions.
• Ensure your work meets performance targets.
• Ensure all data is processed accurately and securely.
Essential Knowledge, Experience and skills
• Ability to work to deadlines
• Make decisions using evidence/information
• Work well as part of a team
• Computer Literate
• Good communication skills
Person Specification
• Enjoys working in fast-changing environment.
Assessment approach
Application Process
To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 500 words.
Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
Please note we do not require a CV.
We have two 45-minute webinars scheduled on 27 February at 11am and 5 March at 10am to allow applicants to discuss the opportunity further and hear more about joining the organisation. If you are interested in attending, please register your interest here.
Interview / assessment Process – Stage 1
If you are successful through the application stage, you will be invited to an ability assessment via Microsoft Teams where you will be assessed against the following:
• A written exercise to assess your written communication skills
Interview / assessment Process – Stage 2
If you are successful through the ability stage, you will be invited to an interview / assessment centre via Microsoft Teams where you will be assessed against the following:
• Strengths relevant to the role
• A question based on the essential skills and experience required of a caseworker
Shortlisting is planned for week commencing 17 March 2025
Stage 1 interviews are planned for week commencing 14 April 2025
Stage 2 interviews are planned for week commencing 12 May 2025
If you would like more information on this opportunity, please contact – Jennifer Taylor Jennifer.Taylor@Justice.gov.uk