What's involved with this role: Temporary Asset Management Support Officer Reference no: NW Leicestershire 5257348 Pay Rate: up to £13.74 per hour PAYE depending on experience 36.25 Monday – Friday, 08:45 - 17:00 This opening assignment is for 3 months City: COALVILLE This will be office work until fully trained at which point some hybrid working may be allowed. Candidates must be able to to get to the offices in Coalville Work in the Housing Repairs Support Team. The job involves responding to telephone calls from council tenants and the scheduling of repairs work to their council properties. You will be given training to help you with diagnosing repairs and scheduling both simple and more complex repairs. You will also be responsible for the administrative support functions needed for the successful delivery of the repairs service. Looking for someone who is customer focused and has excellent verbal and written communication skills. You must be able to work as part of a busy team and work effectively under pressure. You will also need to have good IT skills and be able to effectively use a varying range of software systems. Key Responsibilities: Provide the office and administrative functions of the Asset Management Support Team in order to support the delivery of a modern, effective, customer focused and high performing asset management and property maintenance service The strategic and commercial direction of the service, to exploit markets and develop new business opportunities to expand the local footprint; The effective and efficient use of IT systems; The effective delivery of internal policies, procedures and agreements to support the delivery of asset management and property maintenance services; The administration of a comprehensive performance and financial management framework to support the delivery of asset management and property maintenance services; Knowledge: Knowledge of how to schedule repairs jobs High levels of IT awareness and knowledge and familiarity with the use and benefits of IT systems and technology Experience: Significant experience in asset management Skills & Abilities: Customer service skills. ICT skills Strong people and communication skills; Strong mediation and networking skills High levels of numeracy and the ability to interrogate and interpret complex financial and statistical data and information for use in the business and to support performance management; The ability to effectively resolve issues and problems that may arise with contractors or customers, identifying and appraising options and implementing appropriate resolutions The ability to support the delivery of modern, effective, customer focused and high performing asset management and property maintenance services Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you) – please give full details within your CV document. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us directly via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please