Job Description
I am currently working with a client who work on Heat Pumps and Air Conditioning Systems who are looking for Service Manager for their Reading Branch.
Position: Service Manager
Core Purpose: Lead the service office, managing service turnover, maintenance portfolio, service engineers, and support staff.
Key Responsibilities:
Team Management:
* Oversee daily operations of service engineers and support staff.
* Address team welfare, resolve problems, and provide training.
* Manage resource gaps and ensure high standards of work.
* Conduct yearly appraisals, supporting career development.
* Approve holiday and sickness requests, liaising with HR.
Client Requests:
* Handle client requests, new inquiries, RFIs, quotations, and complaints.
* Provide quotations for repairs and resolve client issues in a timely manner.
* Maintain ongoing communication with clients.
Revenue & Maintenance Contracts:
* Achieve revenue budget and maintain a 25% margin.
* Grow the maintenance contract base by 10% annually.
* Ensure timely and accurate renewal of maintenance contracts.
Health & Safety:
* Ensure all work complies with health and safety protocols.
* Promote documented risk assessments and report accidents.
* Ensure engineers have the necessary equipment and tools.
Housekeeping & Fleet Management:
* Maintain good housekeeping in the office, workshop, and warehouse.
* Oversee depot engineer fleet vehicles and report any incidents.
* Conduct regular checks and meetings to ensure standards are met.
Meetings & Training:
* Run toolbox talk meetings with service engineers.
* Arrange and authorize training courses for engineers.
* Attend quarterly service management meetings.
Additional Duties:
* Perform all other tasks within the scope of the role.
Qualifications & Experience:
* Proven experience in the Refrigeration and Air Conditioning industry.
* Technical knowledge of air conditioning and chiller systems.
* Leadership and management experience.
* Strong communication, organizational, and multitasking skills.
* Commercial awareness and contract tendering experience.
* IT proficiency.
Key Competencies:
* Results-driven, strong team player.
* Customer-focused with strong problem-solving skills.
* Leadership and employee engagement abilities.
* Strong time management and adaptability to change.
* Relationship building and influencing skills.