Job summary
We are seeking a dynamic and experienced Operations Managerto oversee and coordinate all functions of Border Health Alliance (BHA). Thisrole involves the project management of the build of our substantive newfacility, managing NHS contracts, human resources, premises, administration,finance, health and safety services, security, and IT. The successful applicantwill need to be proactive, motivated, and possess excellent leadership andorganisational skills to drive our business forward.
Main duties of the job
As anOperations Manager you will be required to obtain CQC Registered Manager status and your responsibilities will encompassa wide range of critical functions within Border Health Alliance. Theseinclude:
Managementand Coordination
CQCCompliance
HumanResource Management
PremisesManagement
Healthand Safety
Administration
FinancialOversight
PromotingEquality and Diversity
About us
Border Health Alliance (BHA) is a new organisation, showcasing excellence in ophthalmology, optometry and collaborative working in eye care. Our experienced consultant surgeons provide top class NHS funded eye care and cataract surgery, working seamlessly with local optometric colleagues in the region. BHA will be initially working out of The Wye Clinic, until substantive facility is completed.
Job description
Job responsibilities
Job Title: Border Health Alliance (BHA) - Operational Manager/ CQC Registered Manager
Working Hours: hours per week
Reporting to: Directors
Responsible for: Clinical and administration team
The post holder will be able to demonstrate the following core competencies to a high level and use these skills to the full in their work. If you are short-listed, we will be looking for evidence of all of the following competencies during the selection process.
For this role you must be a fit and proper person under Regulation 5 of the Health and Social Care Act (Regulated Activities) Regulations 2014. In addition to our own robust recruitment checks, you, the candidate will be required to sign a self-declaration form confirming the same as part of the appointment process.
Core Competencies
1. Self motivation
2. Ability to work unsupervised
3. Approachable and caring persona
4. Excellent communication and interpersonal skills
5. Ability to problem solve
6. Attention to detail
7. Patient centred care approach at all time
8. Excellent timekeeping
9. Project and building management
Job Description
Border Health Alliance (BHA) is a new organisation, showcasing excellence in ophthalmology, optometry and collaborative working in eye care. Our experienced consultant surgeons provide top class NHS funded eye care and cataract surgery, working seamlessly with local optometric colleagues in the region. Initially working out of The Wye Clinic, until substantive facility is completed.
The role of an Operational Manager is to manage and coordinate all aspects of Border Health Alliance functionality, including project management of facility build, NHS contract management, human resource management, premises, administration, finance, provision of service health and safety, security, and IT.
They will develop and support innovative ways of working, leading the team in promoting equality, diversity and inclusion, ensuring a safe environment, a strong focus on quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the business complies with CQC statutory regulations.
Note: in addition to these functions employees are required to carry out such duties as may reasonably be required.
Responsibilities and Duties of the Job
As an Operational Manager and CQC Registered Manager, your responsibilities encompass a wide range of critical functions within Border Health Alliance. These include:
Management and Coordination: You will oversee and harmonize all aspects of the business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered to patients. This will include:
10. Supervising the day-to-day operations of BHA, ensuring staff achieve their primary responsibilities.
11. Understanding the regulatory frameworks which govern the service, CQC, HSE, GDPR, GMC, NMC, NHS and ICB contracting and any other external stakeholders.
12. Adopting a strategic approach to the management of all patient services matters.
13. Maximising patient activity, utilisation and efficiency. Ensuring delivery of NHS activity according to NHS standard contract protocols.
14. Coordinating, reviewing and updating all clinic policies and procedures as required
15. Developing, implementing and embedding an effective communication strategy.
16. Having experience of assessing an individual's care and support needs
17. Having a good understanding of the medical conditions affecting service users
18. Having the ability to build effective working relationships with residents, their families, staff and other professionals.
19. Assisting change and continuous improvement initiatives; coordinating projects within the clinic when required
20. Fostering innovative approaches, leading the team toward excellence.
21. Maintaining a strong emphasis on quality improvement.
22. Encouraging teamwork and effective collaboration.
23. Supporting staff growth and skill enhancement.
24. Acting as the complaints manager, ensuring that complaints are dealt with in a timely manner and where necessary escalated to the Senior Management Team/Directors.
CQC Compliance : You will ensure adherence to Care Quality Commission (CQC) regulations. These will include:
25. Governance and accountability
26. Team leadership and management
27. Managing resources
28. Equality, diversity and inclusion
29. Safeguarding - Designated Safeguarding Lead
30. Ensuring quality
31. Training and development
32. Risk Management and Patient safety
Human Resource Management: You will handle staffing, recruitment, training, and employee well-being. Responsibilities will include:
33. Maintaining an effective overview of HR legislation
34. Direct line management for all staff, including the oversight of staff rotas.
35. Evaluation and organisation of staff inductions.
36. Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
37. Developing, implementing and embedding an effective staff appraisal process
38. Developing, implementing and embedding an effective clinic and staff development plan, including mandatory training programmes
39. Implementing effective systems for the resolution of disciplinary and grievance issues, and maintaining an overview of staff welfare.
40. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Development and Management: You will maintain and optimise the physical facilities, ensuring they meet operational needs. This will include:
41. Work with the board, designers and developers to oversee and project manage the development of of BHAs substantive facility .
42. Managing the service contracts diagnostic equipment, cleaning, window cleaning etc.
43. Organising building repairs, improvements and updates
44. Managing the procurement of clinical equipment, supplier and services
45. Implementing security protocols to safeguard clinic assets.
Health and Safety: You will effectively manage all health and safety aspects such as risk assessments and appropriate mandatory training courses, ensuring that BHA maintains compliance with all Health and Safety legal requirements.
Administration: You will streamline administrative processes, enhancing efficiency. Including:
46. IT Management: You oversee technology systems, ensuring smooth operations.
47. The adherence to patient pathways and the implementation of new pathways as required.
48. Upholding patient confidentiality and data privacy.
49. Preparing agendas for senior management team meetings.
Financial Oversight: You manage financial resources, budgets, and financial planning. This will include:
50. Negotiating NHS contracts
51. Negotiating and managing a budget
52. Maintaining accurate financial records
53. Compiling monthly financial reporting to directors and end of year reports
Promoting Equality and Diversity : You will champion inclusivity and diversity within the clinic.
Working with others:
54. Achieve a shared goal or outcome in an effective way
55. Liaise with and effectively communicate with others during internal and external meetings as required
56. Relate to others and their position or viewpoint
57. Have active listening skills, demonstrate patience with others and stay calm in stressful situations
Leading by example:
58. Take responsibility and demonstrate positive actions when mistakes have been made
59. Always be professional, polite and reasonable
Personal Responsibilities:
60. Knowledge of and work within the CQC Fundamental Standards
61. Commit to achieving the relevant skills commensurate with the role
62. Attend all training as directed by the Directors
63. Understand and follow all BHA policies and procedures
64. Be open to learning and development opportunities
Person Specification
Qualifications
Essential
65. - Educated to degree level or postgraduate leadership and management qualification or significant management experience.
66. - A qualification in Hospital or Leadership management, knowledge of regulatory requirements within hospital management, and knowledge of NHS standard contract requirements.
Experience
Essential
67. - Previous experience of working in the NHS or Private Healthcare Environment
68. - Previous experience of working with the general public
69. - Previous experience of managing business finance
70. - Previous experience of performance management, including appraisals, staff development and disciplinary processes
71. - Previous experience of successfully developing and implementing projects
72. - Previous experience of workforce planning, forecasting and development
73. - Health and safety knowledge and experience
General Skills and Personal Qualities
Essential
74. General Skills
75. - Able to negotiate opportunities to enhance service delivery
76. - Demonstrate excellent communication skills (written, oral and presenting)
77. - Demonstrate strong IT skills
78. - Demonstrate good leadership skills and effective people management
79. - Be a strategic thinker and mediator
80. - Able to prioritise, delegate and work to tight deadlines in a fast-paced environment
81. - Have effective time management skills (planning and organisation)
82. - Able to network and build relationships
83. - Able to develop, implement and embed policies and procedures
84. - Able to train and motivate staff
85. - Demonstrate good negotiation and conflict management skills
86. Personal Qualities
87. - A professional approach to challenging situations
88. - To be able to adapt to changes in situations and retain high standards when under pressure
89. - Be polite and confident
90. - Be flexible and co-operative
91. - Have excellent interpersonal skills
92. - Be motivated and proactive
93. - Able to use initiative and judgement
94. - Forward thinking with a solutions-based approach
95. - High level of integrity
96. - Confident, assertive and resilient
97. - Able to drive and deliver change effectively