Job Title: Customer Service Administrator
Location: Chester
Salary: Competitive
Job Type: Part time, Permanent, Office Based
Working Hours: 17.5 hours per week, Mon - Fri 10.30am - 2pm
Company Profile:
Widex is one of the world's leading manufacturers of hearing aids.
Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology.
Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries and the company employs over 4000 people worldwide.
About the Role:
As part of this role, you will cover all aspects of customer service including call handling, order entry, email management and other duties.
Candidates will ideally have strong call handling experience along with admin skills and strong attention to detail.
The duties of the job holder are:
1. Process customer orders, order entry of serial products and accessory orders, prioritising to ensure efficient workflow
2. Advise and/or investigate customer queries ensuring exceptional customer experience through communication and service. Ensure all resolution through escalation if required
3. Participate in ...