This is an exciting opportunity to work within the Customer, Brand & Engagement (CBE) function, specifically in the ‘LRM (Legal, Regulatory & Mandatory Comms) and Capability department.
We’re on a journey to reimagine and reinvest in the technology, processes, and channels available to us across the function to deliver outstanding experiences for our customers.
Our key focus is building a brand-new platform that enables our colleagues to send best-in-class LRM communications. This covers a broad range of areas; including how those comms are designed, governed, reconciled, and optimised for our audiences.
Collaboration with stakeholders will be key in this role. You'll need to spend at least two days a week at either our Swindon or Bournemouth office (with some travel required between these sites for wider team meetings).
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
No two days will be the same in this role, you’ll have the chance to engage with stakeholders from various different areas of the business, from technology right the way through to risk.
You’ll be pivotal in helping us gather requirements and pain points from across these different teams – presenting them into large projects to help shape our change roadmap. There will also plenty of opportunities to get hands-on and improve these platforms yourself, as we uplift our capability within the team to make changes and improvements into our workflows and processes directly.
The nature of this role makes it great for people looking for development opportunities. This role will be part of a small team who are all passionate about personal development.
* You’ll be comfortable working with others - building strong relationships and stakeholder engagement is a critical part to succeeding in this role.
* Methodical with a good eye for detail - able to quickly pin-point requirements and uncover areas to drive value.
* You’ll be someone that is curious about how processes work, using logic and problem solving to look for different ways to improve them that others may not have noticed.
* A willingness to challenge the norm, push the boundaries and learn new areas.
* You’ll enjoy a challenge, finding innovative and practical solutions to problems is something that energises you.
* Able to take complex and detailed information and translate this into easy-to-understand information for a wide range of stakeholders.
* You’ll be a self-starter who loves taking on a new challenge.
About you
We are looking for someone that has:
* Demonstrable experience of change methodologies such as Agile and Scrum.
* The ability to build strong relationships and engage with a variety of stakeholders.
* Experience translating complex requirements into simple user stories.
* Proven experience in designing process improvement plans.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
* Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
* Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
* Up to 2 days of paid volunteering a year.
* Life assurance worth 8x your salary.
* A great selection of additional benefits through our salary sacrifice scheme.
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus.
* Access to training to help you develop and progress your career.
* 25 days holiday, pro rata.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Consultant.
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