Job summary Band 2 Clerical Officer The successful candidate will join our busy Ocular Oncology team and be responsible for greeting patients at Outpatients reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on reception. Good communication skills are essential. Main duties of the job Band 2 Clerical Officer Main duties of the job Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat a rare cancer with patients travelling nationwide to our clinic as well as from overseas. Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. For roles at Liverpool Women's, visit theircareers page. Date posted 03 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 287-OPHT-4-25 Job locations Royal Liverpool Hospital Mount Vernon Street Liverpool L7 8YE Job description Job responsibilities Band 2 Clerical Officer The successful candidate will join our busy Ocular Oncology team and be responsible for greeting patients at reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential. Main duties of the job Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. Job description Job responsibilities Band 2 Clerical Officer The successful candidate will join our busy Ocular Oncology team and be responsible for greeting patients at reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential. Main duties of the job Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. Person Specification Qualifications Essential Computer / typing skills RSA2/equivalent GCSE/Equivalent Experience Essential Experience of dealing with confidential matters Experience of working in a busy office Knowledge Essential Understanding of issues around confidentiality Skills Essential Excellent organisational skills Good communication skills Excellent Customer Care Skills Ability to use Word / Excel Other Essential Ability to adapt and a flexible approach to change Person Specification Qualifications Essential Computer / typing skills RSA2/equivalent GCSE/Equivalent Experience Essential Experience of dealing with confidential matters Experience of working in a busy office Knowledge Essential Understanding of issues around confidentiality Skills Essential Excellent organisational skills Good communication skills Excellent Customer Care Skills Ability to use Word / Excel Other Essential Ability to adapt and a flexible approach to change Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Liverpool University Hospitals NHS Foundation Trust Address Royal Liverpool Hospital Mount Vernon Street Liverpool L7 8YE Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)