1st Line Support Analyst
📍 Location: Peterborough (Hybrid)
📢 Join Sharp IT Services – Where Your Career Grows!
Are you passionate about IT and providing top-tier customer support? Do you want to develop your skills in a dynamic and supportive environment? Sharp IT Services is looking for a 1st Line Support Analyst to join our Helpdesk team!
What You'll Do
🔹 Be the first point of contact for clients, resolving IT issues efficiently and professionally.
🔹 Manage support tickets, ensuring timely updates and resolutions.
🔹 Meet key performance targets to maintain high service standards.
🔹 Continuously develop your technical skills to grow in your role.
🔹 Represent Sharp IT Services with a positive and customer-focused approach.
What We're Looking For
✅ Friendly, personable, and professional attitude.
✅ Passion for IT and eagerness to learn.
✅ Strong written and verbal communication skills.
✅ Basic knowledge of IT systems, including Microsoft 365, Azure, networking, and security.
✅ Awareness of Remote Monitoring and Management tools.
Why Join Us?
✨ Hybrid working policy for flexibility – 3 days in the office, 2 days from home.
✨ 26 days holiday + bank holidays for a great work-life balance.
✨ Private healthcare, life insurance, dental & critical illness cover for peace of mind.
✨ O2 discounts, study support & discounted gym membership to support your lifestyle.
🚀 If you're ready to take the next step in your IT career with a company that values your growth, apply today