Description
The Ultra Assurance function is responsible for ensuring the effectiveness and fulfilment of Ultra's Quality Policy, which is to comply fully in the conduct of the Company's business with all applicable regulatory and customer required specifications, and to maintain an effective Quality Management System, working in partnership with the Operations and Engineering teams to ensure that products and processes conform to applicable standards and specifications, and the incidence and costs of quality non-conformances are constantly monitored and improved, while maintaining the highest practicable standards of manufacturing productivity and efficiency.
The Quality Engineering function in Ultra verifies compliance to company processes and documented procedures to ensure a robust Quality Management System is in place throughout the business. The function identifies, maintains and recommends quality business improvement processes required to maintain company quality approvals, working closely with all levels of internal and external customers including approval authorities.
A professional at this grade possesses knowledge for specific fields and performs structured work assignments. Uses established procedures to solve problems by making judgments and gets work done with quality under moderate supervision. Has limited discretion to vary from established procedures.
Responsibilities:
* To constantly strive to increase our “right-first time” performance and eliminate failures whilst maximising efficiency.
* To be the champion and mentor for all aspects of the Ultra AS9100/ISO9000, and NADCAP accreditations within the assigned Account Team’s and, where appropriate, the Operations Department.
* To be the main point of contact for assigned customer account related quality issues i.e., quality plans, audits, warranty, complaints, concessions etc.
* To develop good customer relationships by supporting the Quality Manager and Account Manager’s, with customer communications and visits.
* To produce quality and control plans as required by customers and to agree and confirm customer quality conditions for each new order and inform appropriate departments of any specific requirements.
* To attend and, where appropriate chair, project meetings including start-ups, pre-manufacturing, manufacturing, purchasing and wash ups.
* To conduct FMEA/risk assessments, internal auditing and NCR corrective actions as required.
* To conduct auditing both internally and externally to meet the yearly audit schedule forecast.
* When required, attend vendor reviews, monitor vendor performance data, approve new suppliers, and conduct supplier audits and to approve new suppliers.
* To work with the Operations team to recommend processes and process changes (i.e., sample or batch inspection, use of the comparator, special Goods Inwards inspection criteria, etc.) to ensure delivery of defect-free product to the customer.
* To manage and/or conduct First Article Inspections (FAI) when required.
* To work with the Production, Engineering and Repairs Departments to identify, investigate and produce 8D reports when required and to coordinate/verify the implementation of any corrective actions.
* To monitor repairs and warranty returns to confirm liability, identify trends and to produce agreed KPI’s and implement improvement activities, via monthly defect reviews.
* To identify possible improvements, including cost reduction and process improvements, and to lead or participate in CIT (Continuous Improvement Team) activity, ensuring all processes are documented correctly.
Knowledge, Skills & Experience Required:
Essential:
* Proven experience within a Quality Management system
* Experience in Aerospace Standard AS9100 and NADCAP
* Trained auditor
* Experience of conducting root cause analysis using tools like 8D
* Experience of PCB Manufacturing environment
* Experience of liaising with Internal and External Customers
* Self-driven and able to monitor own performance effectively to ensure deadlines are met.
* Demonstrates a “Can do” positive attitude.
* Good application of Microsoft packages and relevant software for the role
Desirable:
* Has worked in an Aerospace Organisation
* Experienced in Process Management techniques.
Nationality Requirements
Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.
Diverse & Inclusive Employer
Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.
We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.
We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.