Senior Analyst
Location: Hamilton International Technology Park, Blantyre. G72 0HT
Salary from £37,142
Permanent
Flexible/Hybrid Working Arrangements
Purpose
Our Customer Business provides energy to millions of households and businesses across the UK. At ScottishPower, we want to do the right thing for our customers. We believe in fair pricing and offer a choice of tariffs to suit customer needs. We provide products to help our customers control and protect the energy in their homes and offer the flexibility to manage their energy accounts today, tomorrow, and in the future.
Responsibilities
The role of Senior Analyst sits within UK Operations, Customer Business, reporting to the Supply Chain Performance Manager.
As a Senior Analyst, you will support the strategy toward more efficient, cost-effective processes during the lifecycle of the meter, from installation to removal. You will play a key part in driving our roadmap of improvements to help deliver the best possible experience to our customers.
In the performance of your role, you will focus on:
1. Invoice Validation: Assisting with automating and improving the accuracy of invoice validation processes
2. Dispute Tracking: Continuously improving the tracking of disputes from initial supplier dispute to credit recovery
3. Compliance: Ensuring all processes comply with industry standards and regulations
4. Reporting and Insights: Creating comprehensive reports and dashboards to communicate findings and recommendations to stakeholders
5. Project Support: Supporting the development of project management documents, ensuring they are written and approved at each stage of the project
What you'll bring
1. Strong ability to analyse complex data and generate actionable insights
2. Experience with data analysis tools and software, such as SQL, Excel and data visualisation platforms
3. Excellent written and verbal communication skills to effectively convey technical information to non-technical stakeholders
4. Proven ability to identify problems and develop innovative solutions
5. Understanding of business principles and financial concepts to contextualise data analysis
6. Knowledge and understanding of the UK Energy Market and Smart Metering Infrastructure
Whats in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that -so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:
1. 36 days annual leave
2. Holiday purchase - perfect your work/life balance with extra annual leave
3. Share Incentive Plan and Sharesave Scheme
4. Payroll giving and charity matched funding
5. Technology Vouchers - save more and spread the cost of your technology purchases
6. Count us in - pledge to reduce carbon emissions and help fight climate change
7. Electric Vehicle Schemes - to help you transition to green/clean driving
8. Cycle to Work scheme and public transport season ticket loans
9. Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
10. Life Assurance (4x salary)
11. Access to nudge' financial wellbeing support
12. Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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