88055 - Head of Branston Offender Subject Access Request Team
Number of jobs available 1
Detail of reserve list 12 Months
Region West Midlands
City/Town Burton-upon-Trent
Building/Site BRANSTON REGISTRY BURTON-ON-TRENT, DE14 3EG
Grade SEO
SEO
Post Type Permanent
Working Pattern Full Time, Part Time
Role Type Operational Delivery
Will the successful applicant have line manager responsibilities? Yes
Head of Offender Subject Access Request (SAR) Team
Band: SEO
Business Group: COO
Directorate: Security and Information Group
Team: Branston Operations
Location: Branston, Burton-Upon Trent
Purpose
Do you have excellent leadership and collaboration skills? Are you approachable, enthusiastic and want to deliver a quality service to the Department and its customers by embracing new technology?
This is an exciting time for the team as we are seeking to make significant changes and improvements to many aspects of how we work and the service we provide, especially investigating the new technology available and how this can increase efficiencies. This role requires strong leadership skills to support the team through change and the challenges that come with it, whilst maintaining business as usual performance.
Excellent information and records management is knowing what information you have across an organisation and having the right information available, at the right time, to those who need it. Being successful at this is vital for any organisation as information plays an integral role in delivering day to day business, underpins policy and operational delivery, ensures legal obligations are met and safeguards the corporate record for use by civil servants in the future and the need for transparency with the public.
Branston Operations, encompassing the offender subject access request (SAR) and record management teams, is based in the Information Services Division, within the Ministry of Justice‘s (MoJ’s) Security & Information Group.
Our purpose is that we disclose the right information, to the right people, at the right time, by responding to offender SARs and records retrieval.
The team is responsible for processing approximately 6,000 SARs per annum, liaising with its agencies to retrieve personal information held on the requestor and then prepare it for release in compliance with tight legislative timelines.
We aim to put users at the centre of what we do and strive to continually improve our systems and processes in response to feedback. We are moving forward with a programme of transformation to ensure that we deliver a high-quality service, to the appropriate standard and timescales, whilst supporting staff wellbeing and development. This is an ambitious programme of change over the coming years and the role is critical in shaping its success.
The team works collaboratively with His Majesty’s Prisons and Probation Service (HMPPS) and His Majesty’s Courts and Tribunals Service (HMCTS) as key partners in delivery and stakeholder engagement, so the ability and expertise to build strong professional relationships on both an individual and team basis is very important. Close liaison with individual prison establishments and probation offices are vital to meeting our performance indicators, with an opportunity to develop this further. The role is important as it ensures that offenders are supported through their sentence and rehabilitation by having access to the right information, at the right time, by responding to requests in full and within statutory timescales.
The successful candidate will play a key role in influencing our stakeholders, both within the MoJ and externally. This will be an opportunity to hone and develop your negotiating skills. You will need to grasp and resolve a wide range of complex problems and be able to use your own judgment and analysis to bring them to a successful conclusion and manage any information risks.
This is a dynamic, high-profile role that requires the post holder to have excellent communication skills, analytical skills and attention to detail enabling them to provide succinct submissions and verbal briefings to senior managers in the Department. There is also a need for clear and courteous communications with our external customers and the Information Commissioner’s Office (ICO), including taking forward any litigation cases.
This is an interesting, varied and stimulating role, leading a large team through work that is varied and challenging. There is also the potential for exposure and participation in cross government working.
You will be joining the Knowledge and Information Management (KIM) profession at a very exciting time as this transformation is underway in MoJ and across government.
Responsibilities and Main Activities
The job holder will be required to undertake the following duties and responsibilities:
* Lead, direct and motivate the staff in the Offender SAR team, setting achievable stretch targets to ensure requests are completed lawfully, within the statutory timeframe, and in line with policy.
* Develop delivery plans and reporting structures, ensuring they are robust, closely monitoring them and instigating proactive and reactive adjustments, as and when needed, to ensure achievement.
* Identify improvements in processes and procedures within the team. The successful candidate will be responsible for leading the team’s operations and increasing efficiencies, through drawing out improvements and embedding changes, so that the team becomes more dynamic and innovative in its approach, delivering value for money. Leading continuous improvement is a vital part of the role.
* Collaborate with the transformation team to implement more digital ways of working.
* Recruit, train and develop staff to have the skills, competencies and experience needed to deliver a high-quality service to requestors.
* Performance reporting, including the use of MI, to identify emerging issues and corrective action.
* Overseeing the office and its functions, ensuring that the team is embedded in both the site and Information Services Division.
* You will demonstrate and encourage behaviours which support the MoJ and Civil Service values.
* The successful candidate will be required to work in a flexible way, undertaking any other duties reasonably requested, to support the wider SIG team and senior leaders, commensurate with the grade and level of responsibility of this post.
* Lead local and divisional employee engagement activities and encourage/ support staff to take part in Learning and Development opportunities to maintain good working relationships with staff and improve staff morale and motivation.
* Oversee the unit’s business support team, ensuring that operational delivery is supported.
* Travel to other offices, as required, to complete their role.
Knowledge, Skills and Behaviours
* Effective leadership, interpersonal and communication skills
* Operational delivery leadership experience.
* Experience of building, influencing and maintaining stakeholder relationships.
* Experience of delivering customer service excellence in an operational processing environment.
* Proven track record of identifying and delivering improvements in a service, producing efficiencies and value for money.
* Demonstrable inspirational leadership with proven ability to lead and develop teams through significant change.
* Working knowledge of the DPA and the General Data Protection Regulation (GDPR).
* Experience of leading a team in a digital environment.
Application Process
This vacancy will be using Success Profiles to assess Behaviours and Strengths.
Shortlisted candidates will be invited to attend a panel interview.
To apply for this role, please submit evidence of the following Civil Service Behaviours:
* Leadership
* Changing and Improving
* Communicating and Influencing
* Managing a quality service
Evidence should be provided against all behaviours listed. All applicants that progress to the interview will be assessed on all the behaviours and some strengths.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
A nnual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
* A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/ .
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
* To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com );
* To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk );
* To the Civil Service Commission (details available here )
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
* You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
* You were studying abroad
* You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance .
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Behaviours
Changing and Improving - 250 word limit
Communicating and Influencing - 250 word limit
Managing a Quality Service - 250 word limit
A sift based on the lead behaviour, Leadership, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Interview stage assessments
There is 1 interview stage for this vacancy.
Behaviours
Leadership
Changing and Improving
Communicating and Influencing
Managing a Quality Service
Strengths may also be assessed at interview but these are not shared in advance.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
#J-18808-Ljbffr